Operations Analyst

Operations is the linchpin of the wheel that is SquadStack. An operations analyst will be owning the entire operations for clients by coordinating with the Ticketing Team and Account Managers. You will be working with cross-functional teams on different projects and will be responsible for driving maximum results for the clients and achieve company goals. Opportunities to strategize and solve new challenges will be aplenty.

Responsibilities

• You’ll be directly responsible for building and managing multiple client outreach campaigns on our platform.
• Assist other internal teams for smooth operations of the business along with the lead management in the respective businesses
• End to end Key Metrics tracking. You’ll have to fall in love with

  SLAs & KPIs

  for the accounts you’re working on.
• As an Analyst you have to look at the numbers, trends, and data and take appropriate actions based on the findings.
• Communication will be at the heart of your role.
• You'll be communicating/ collaborating with the client, Account managers and the Internal teams.
• Coordinate with the Account Managers and internal team to provide support to businesses and interface with clients.
• You consider yourself a pro on spreadsheets and an intermediate in SQL.
• You’ll be also responsible for smooth running of the campaigns and ensure nothing breaks operationally.

Requirement

• Good understanding of the core operations and a problem-solving approach.
• Excellent communication and interpersonal skills, as well as strong analytical skills
• Should know Advance Excel and SQL.

Logistics

• Compensation: Competitive!
• Joining: ASAP!
• Location: Noida