Operational Manager

We are seeking a dedicated and experienced Front Office Operations Manager to oversee the daily operations of our front office department at our 4-star hotel. The successful candidate will ensure exceptional guest service, efficient management of front desk activities, and seamless coordination with other hotel departments to deliver a memorable guest experience.

Key Responsibilities:

• Supervise and coordinate the activities of front desk staff, including reception, concierge, and reservation teams.
• Ensure high standards of guest service and satisfaction, addressing guest inquiries and resolving issues promptly.
• Monitor and improve front office procedures and processes for efficiency and effectiveness.
• Manage reservations, check-ins/check-outs, and billing procedures accurately.
• Oversee training and development of front office staff to maintain service quality.
• Maintain inventory and manage supplies for the front desk area.
• Collaborate with housekeeping, maintenance, and security departments to ensure smooth operations.
• Monitor financial transactions, cash handling, and billing procedures.
• Ensure compliance with hotel policies, health and safety regulations, and brand standards.
• Prepare reports on front office performance, occupancy levels, and guest feedback.
• Implement strategies to maximize revenue and improve guest retention.

• Qualifications:
• Bachelor’s degree in Hospitality Management or related field preferred.

• Proven experience in front office operations, ideally in a 4-star or similar hospitality environment.
• Strong leadership, organizational, and interpersonal skills.
• Excellent communication and guest-service skills.
• Ability to work under pressure and handle challenging situations professionally.

Proficiency in hotel management software and MS Office.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Food provided

Work Location: In person