Operational Excellence Specialist (Black Belt)

Job Title: Operational Excellence Specialist

Experience: 15+ Years

Notice period: 15 Days

Location: Hyderabad (Hybrid Mode)

Job Type: FTE/C2H

Work Timings: 2PM to 11PM

Required Qualifications:

• Lean Six Sigma Black Belt certification from reputed professional services organization

• Certification in Agile methodology and Design Thinking methodologies will be preferable

• At least 15+ years of overall experience of which 10+ years should be in Opex / continuous improvement role using methodologies like Lean, Six Sigma, Agile etc

• Having prior experience of working within an IT sub-process will be an advantage

• Bachelor’s degree or equivalent

• Should be fluent with process diagnostic tools – SIPOC, VSM, Time motion, Fishbone etc

• Should be able to perform data analysis using statistical models and tools

• Excellent interpersonal and communication (verbal, written and presentation) skills

• Needs to be an excellent team player and ability to collaborate with all levels of stakeholders is mandatory

• Able to build broad and deep relationships across a diverse network, using a flexible influencing style to gain buy-in and drive impact.

• High business acumen and understanding of working in a global environment.

• Strong proficiency in Microsoft Office Excel/PowerPoint and MiniTab.

Job functions:

• Diagnose all identified processes and sub-processes within each service area to identify opportunities to – eliminate redundancies, simplify the process flow, standardize inconsistent processes, digitize and reduce variation thereby delivering cost productivity

• Identify, define, benchmark, measure, report and improve key metrics performance – cycle time, time taken to resolve, first pass yield, first touch time, accuracy, CSAT/customer experience etc.

• Mentor identified projects at yellow belt and green belt levels while creating a pool of potential black belt resources by identifying black belt projects and coaching resources to execute them

• Contribute towards creation of OpEx culture by conducting trainings on Lean, Six Sigma, Agile, Design Thinking, TQM etc.

• Coach and provide guidance to identified quality ambassadors from service lines to upskill them on Opex tools and methodologies

• Work with change management leader to create change mgmt. framework to establish and socialize an OpEx culture

• Work with PMO team to establish a governance structure for reporting the progress, impact and gaps of the OpEx initiative

• Timely escalation of gaps found in the execution of the OpEx roadmap across each service line

• Conduct ideation, VSM, FMEA, Kaizen and RCA workshops in partnership with service line representatives to identify opportunities of improvement and risk mitigation

• Review existing metrics and recommend ways to improve performance by studying data and applying statistical methods/tools

• This is not a team leading role and the selected resource will need to work with SPOCs from service line in to deliver the Opex agenda

Note: Interested candidates can drop your updated resume to rakesh.ankam@mlopssol.com

Job Type: Full-time

Pay: ₹4,000,000.00 per year

Benefits:

• Paid sick time
• Provident Fund
• Work from home

Application Question(s):

• How many years of work experience do you have in "Operational excellence/OPEX"
• How many years of work experience do you have in "Risk Mitigation"
• How many years of work experience do you have in "Lean Six Sigma"
• Do you have a "Black Belt Certification"
• How many years of work experience do you have with Diagnostic tools like "VSM/Kaizen/FMEA/RCA/Fish Bone"
• Are you serving your notice period?
• Are you an immediate joiner?
• What is your current location & preferred location?

Work Location: In person