Operation Manager

Job Summary:

We Are seeking an experienced Operations Manager to lead overall operational functions with strong team-handling and client-handling experience. The role involves strategic planning, process optimization, leading cross-functional teams, and ensuring high-quality service delivery through effective operational execution.

Requirements:
Experience: 8-10 yrsTeam Handling: 100 membersGender: Female (Prefered)

Key Responsibilities:

• Oversee and manage day-to-day operational activities to ensure smooth and efficient functioning.
• Develop and implement short- and long-term operational strategies, policies, and procedures to improve performance and service quality.
• Monitor operational effectiveness, identify gaps, and drive continuous improvement initiatives.
• Lead, mentor, and manage cross-functional teams, ensuring effective communication, productivity, and compliance with organizational standards.
• Handle client interactions, resolve escalations, and maintain strong client relationships.
• Provide strategic input to leadership on workflow enhancements, policy updates, and operational decision-making.
• Design, maintain, and manage internal reporting systems, documentation processes, and performance dashboards.
• Plan and conduct training programs for staff on operational guidelines and best practices.
• Coordinate with internal teams and external partners for operational requirements.
• Conduct periodic internal operational audits and support external audits by providing required documentation.
• Prepare and analyze operational reports to support data-driven decision-making.
• Perform additional duties as needed to achieve organizational goals.

Required Skills & Competencies:

• Strong experience in operations management.
• Proven team-handling experience with the ability to motivate, guide, and manage diverse teams.
• Strong client-handling and relationship management skills.
• Expertise in operational planning, process improvement, and policy implementation.
• Excellent problem-solving, analytical, and critical-thinking abilities.
• Strong communication and interpersonal skills to work effectively with teams, clients, and external partners.
• Ability to develop training programs and guide staff on operational protocols.

Schedule:

• Rotational shift

Contact Details:
Lekha HR: 8925829934

Job Types: Full-time, Permanent

Pay: ₹15,812.82 - ₹60,409.23 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person