Operation Manager

Role Overview: As a Hotel Operations Manager at Platinum Royal Excellency in Udaipur, you will be responsible for overseeing the day-to-day operations of the hotel to ensure efficient and smooth delivery of services to guests. Your primary focus will be managing front-of-house and back-of-house departments, maintaining high standards of quality and customer satisfaction, and driving revenue growth. Key Responsibilities: - Supervise and coordinate activities of various departments including Front Desk, Housekeeping, Food and Beverage, and Maintenance. - Ensure exceptional guest satisfaction through effective communication, prompt issue resolution, and personalized service. - Maintain high-quality standards in cleanliness, maintenance, and customer service. - Analyze occupancy, rates, and revenue trends to optimize room sales and maximize revenue. - Manage departmental budgets, monitor expenses, and implement cost-saving initiatives. - Recruit, train, develop, and discipline staff to ensure a high-performing team. - Ensure hotel policies, industry regulations, and safety protocols are adhered to. - Foster effective communication among departments, staff, and external partners. - Address and resolve operational issues, guest complaints, and emergencies. - Identify areas for improvement and implement changes to enhance hotel operations and services. Qualifications Required: - Bachelor's degree in Hospitality Management or related field - 15+ years of hotel operations experience, preferably in a management role - Strong leadership, communication, and problem-solving skills - Ability to work in a fast-paced environment and adapt to changing situations - Knowledge of hotel management software and systems - Familiarity with industry regulations and standards Additional Details: The company provides food but does not offer accommodation. The salary range for this position is between 45K to 60K. Benefits include food provided and Provident Fund. This is a full-time position that requires in-person work at the specified location in Udaipur.,