Indian Office - BPO Manager - Finance, HR and Operations

finance and accounting processes (Record-to-Report, Accounts Payable)

bridge between clients and offshore/onshore BPO resources

• Oversee day-to-day operations of BPO teams supporting

  R2R, Accounting, and Accounts Payable

  processes.
• Ensure adherence to defined SLAs, KPIs, and client expectations.
• Monitor work quality, timelines, and productivity across BPO resources.

• Act as the

  primary point of contact

  for clients on operational matters, escalations, and ongoing coordination.
• Bridge communication gaps between clients and BPO resources to ensure clarity of expectations and deliverables.
• Conduct

  weekly coordination calls

  with client stakeholders to review progress, issues, and upcoming priorities.

• Maintain

  weekly communication with all BPO resources

  to:
• Track work progress and workload
• Address grievances or concerns
• Provide guidance and performance feedback
• Escalate critical issues or recurring challenges to senior management with recommended solutions.
• Foster a positive, high-performance work environment focused on accountability and collaboration.

• Support the growth of the BPO team by coordinating:
• Resource planning and staffing needs
• Resume screening and interview scheduling
• Interview coordination with internal leadership and client stakeholders
• Assist in onboarding new hires and ensuring smooth knowledge transition.

• Leverage strong understanding of

  BPO finance processes

  (R2R, Accounting, AP) to:
• Identify process gaps and inefficiencies
• Propose and implement process improvements
• Support standardization and documentation of workflows

• Bachelor’s degree in

  Accounting, Finance, Business Administration, or related field

• 8–12 years

  of experience in BPO operations, shared services, or outsourcing environments
• Strong functional understanding of:
• Record-to-Report (R2R)
• Accounting close processes
• Accounts Payable
• Working knowledge of HR operations and benefits coordination in a BPO setup
• Experience managing client relationships and handling escalations
• Proven ability to manage distributed teams and drive engagement
• Strong communication, stakeholder management, and problem-solving skills
• Ability to work across time zones and support flexible working hours

• Experience working with global clients (US, UK, or APAC)
• Prior experience scaling BPO teams or setting up new client engagements
• Exposure to finance transformation or process optimization initiatives

• Client-centric mindset
• Strong operational leadership
• Conflict resolution and escalation management
• Process-oriented thinking
• High accountability and ownership