Non Customer Service Healthcare Lead-BPS

1 - 4 years

6 - 10 Lacs

Posted:5 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key Responsibilities:
  • Lead and manage non-customer service healthcare operations including medical coding, claims processing, billing, data management, and healthcare analytics.
  • Oversee day-to-day team activities ensuring adherence to service levels, quality standards, and compliance requirements.
  • Implement process improvements and optimize workflows to increase efficiency and reduce errors.
  • Monitor key performance indicators (KPIs) and generate reports to track operational performance.
  • Ensure compliance with healthcare regulations such as HIPAA, ICD coding standards, and payer-specific guidelines.
  • Collaborate with internal teams, clients, and external vendors to resolve issues and improve processes.
  • Manage resource planning, training, and development for the healthcare operations team.
  • Handle escalations and troubleshoot operational challenges.
  • Drive continuous improvement initiatives and foster a culture of quality and accountability.
  • Participate in audits and support regulatory and compliance activities

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Hexaware Technologies logo
Hexaware Technologies

IT Services and IT Consulting

Navi Mumbai Maharashtra

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