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Company Overview GiGa-Ops Global Solutions is a leading provider of innovative technology solutions in India, dedicated to helping businesses optimize their IT operations and enhance user experiences. Our mission is to drive efficiency and effectiveness through technology, ensuring our clients achieve their strategic goals. We foster a collaborative and inclusive culture where creativity and technological advancements thrive. We are dedicated to professional development and providing our employees with opportunities to grow in their careers. Role Responsibilities Implement and configure Nexthink software solutions to meet client requirements. Analyze data from Nexthink to derive actionable insights for improving IT services. Collaborate with clients to understand their business needs and translate them into technical specifications. Conduct training sessions for clients on Nexthink functionalities and best practices. Provide ongoing support and troubleshooting for Nexthink applications. Document processes, configurations, and solutions for reference and training. Work with cross-functional teams to integrate Nexthink with existing IT systems. Monitor system performance and troubleshoot issues as they arise. Prepare reports and analytics to inform stakeholders about system performance. Stay updated on Nexthink product features and industry trends. Participate in project planning and execution to ensure timely delivery of solutions. Assist in developing and refining workflows for improved efficiency. Engage with stakeholders for feedback on Nexthink's impact on business operations. Ensure compliance with company policies and industry standards. Contribute to knowledge sharing within the team and across the organization. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. Proven 7+ experience as a Nexthink Consultant or similar role. Strong knowledge of Nexthink functionality and reporting capabilities. Experience in data analytics and visualization tools. Familiarity with ITIL framework practices and principles. Excellent problem-solving skills and an analytical mindset. Strong communication and interpersonal skills for effective client collaboration. Ability to manage multiple projects simultaneously and meet deadlines. Experience in technical documentation and training material preparation. Knowledge of system integration processes and methodologies. Familiarity with Agile project management methodologies is a plus. Understanding of network and system performance metrics. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies. Strong organizational skills and attention to detail. Proficiency with Microsoft Office Suite and project management tools. Skills: data analytics,nexthink,microsoft office suite,project,communication,dashboards,training,system performance,data analysis,visualization tools,itil framework,network performance metrics,problem-solving,system integration,agile project management,analytics,operations,management,it,technical documentation,data,project management,team collaboration,project management tools,performance tuning Show more Show less
