Network Operations Center Engineer

Site Reliability Engineer - NOC

Make Your Mark

The Site Reliability Engineer – NOC, you will build and maintain tools, applications and services supporting the BlackLine SaaS application and internal teams. A successful candidate must possess solid critical thinking skills and have experience supporting large server farms, 24x7 High Availability mission-critical traffic-intensive web infrastructures and be familiar with container technologies. Large SaaS experience is very desirable.

You’ll Get To

• Ensure 99.99%+ availability of the services and infrastructure that spans across multiple global datacentres in private and public clouds.
• Troubleshoot BL container platforms and supporting automation in a highly available, high traffic environment.
• Monitor and maintain health, performance, and security of all infrastructure components.
• Build systems and perform necessary tasks to deliver against committed project timelines. Desire to automate everything
• Solve real-life problems in a bleeding-edge, high-performance, and high-traffic environment. Maintain documentation and operational knowledge base.
• Triaging first level events and incidents.
• Adhere to the change management and other established processes and procedures.
• Respond to and troubleshoot incidents (Incident Management). Conduct root cause analyses.
• Evaluate and analyse systems, performance, issues and metrics in order to provide recommendations for continuous improvements.
• Adhere to SLA compliance as defined.
• Participate in a scheduled 24/7 on-call rotation for second tier support escalations.

What You’ll Bring

• 3 - 6 years industry experience
• 3+ years supporting Unix and/or Linux (Ubuntu, CentOS, Redhat) and/or Windows
• 3+ years supporting a SaaS/Hosting type critical revenue-generating environment.
• 2+ years working with development and continuous integration related tooling (Jenkins, BitBucket, GitHub)
• 2+ years working with tools like New Relic, Jira, Foglight.
• 1+ years of experience using container platforms and tooling (Kubernetes, Docker, Rancher, Helm, Anthos, Istio, GKE, AKS, etc...)
• Experience in hybrid cloud and/or multi-cloud environments (GCP, Azure, AWS, VMWARE)
• Understanding of software development processes and methodologies.
• Experience with scripting and/or systems programming languages (Bash, PowerShell, Python, Golang, C#).
• Hands-on problem-solving skills, technical leadership and mentoring qualities.
• Strong written and oral communication skills.
• Ability to participate in On-Call rotation
• A minimum of two years of experience in a 24x7 operations organization, deploying and operating complex cloud infrastructure at scale

We’re Even More Excited If You Have

• Significant experience with open source platforms and technologies.
• Track record of architecting, developing, implementing robust, distributed online solutions.
• Familiarity with Configuration Management tools (Puppet, Chef, Salt, Ansible).
• Experience in mixed Windows/Unix/Linux environments.