National Manager Electronic Payment & Deliverable

Job Description

POSITION DESCRIPTION JOB TITLE National Manager Electronic Payment & Deliverable GRADE SVP DEPARTMENT Alliance & Electronic Payment LOCATION HO SUB-DEPARTMENT TYPE OF POSITION Full-time REPORTS TO Head – Alliance & Electronic Payment REPORTING INTO 1. Manager Electronic Payment 2. Manager Deliverable 3. Specialist – Field ATM ROLE PURPOSE & OBJECTIVE Digital Payments: Channels (Including ATM, POS, Cards & Money Mitra) exists to provide the most convenient channel for transaction. 75%+ of the transaction route through these channels. These channels also enable the Bank to spread its footprints to various geographies making one of the most cost -efficient channels for Banking transactions Will be custodian of all process & SOPs at the Bank level and will drive towards continuous improvements KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Design, Develop & Deploy the business Strategy Supporting the business with drawing of clear expectation of the business segments Build & develop commercial and Strategic relationship with our key targeted partners The Process Excellence team optimizes processes, as needed, and instills a culture of continuous improvement throughout the year Role will foster a culture of sustainable change through the creation and embedding of continuous improvement methodologies, implement the supporting framework, to deliver business transformation Develop & Implement a “best in Class” continuous strategy to enhance the process Excellence function by defining strategy and governance, tools and methodology to build on executive engagement Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Identify, plan and implement multiple projects, studying ways to make improvements to one or many steps to increase productivity Manage end to end concerned payment vertical for the bank and bring functional & technical expertise Cards Designing & certification Cards Deliverables Customer deliverables & fulfillment Oversight of Transaction & NFS Reconciliation relating to POS, Cards,NFS and Money Mitra Driving Branches for Adhaar enrolments Enhancing curent & futuristic services/Product to meet evolving customer needs, Efficiency enhancement through analysis of the concerned Channels and customer behavior Coordinating with each department for forming the unit charter Monitoring Customer complaints relating to Switch & Concerned Channels (ATM, ACR,Cards,POS and Money Mitra) Managing the utilization and maintenance of channels with high uptime Customer (Both Internal & External) Internal Department Heads & Cross Functional Team Business Needs & Customer Expectations For customer complaint resolutions, system uptime maintenance and maintaining higher service index External Vendors and other Service Providers Laisoning with external vendors and other service providers like NPCI to ensure smooth functioning of channels services UIDAI for smooth functioning of Adhaar enrolments Internal Process Compliance to SLA/Policies/Processes Process Management/ Process Excellence Responsible to meet all compliant related guidelines and ensuring to manage it seamlessly Monitor timely and accurate submission of regulatory reports 'Regular interaction with the internal stakeholders like contro , Business and support functions Developing Trackers & Dashboards for stakeholders for process enhancement related to key business drivers Service Index monitoring and analysis - Benchmarking with tolerable limits and allowed regulatory limits for service uptime and downtime Keep all the SOP’s and Manuals Updated Update the SOPs and Manuals whenever there is a change in process. Present process changes in front of PrAc /PAC committee and gather the approval. Recommendation on the workflow improvements based on RCA findings Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Innovation & Learning People Management 'Submit Weekly, Monthly and Quarterly updates to required stakeholders and top management Respond to Adhoc data requests or analysis requests Conduct trend analysis and other studies to derive meaningful insights Participates in development of training and coaching routines to ensure team has necessary skill sets in evolving atmosphere MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications M.B.A or equivalent Experience 15-21 Yrs Certifications If required Functional Skills Project Management Skills Ability to understand business and customer requirement Understanding and interpret data Vendor Management Business Acumen Service Quality Ability to analysis Design Thinking Strategic Thinking Show more Show less