MSD 365 CRM Developer

Job Title:

About Us:

Role

Location

• Gather requirements from the client

• Proactively builds and manages relationship with client management

• Developing business cases, project plans and project documentation.

• Deliver projects/work on-time, on-budget, and in a way that accomplishes client goals

• Reviews and ensures high quality of work is delivered

• Meets deadlines and manages competing priorities under pressure

• Apply creative thinking to identify possible reporting solution alternatives

• Travel to client locations as per the project and/or client needs

Must Have:

• 3+ years of project experience and minimum 2+ years in Power Platform development and customizations

• Deep understanding of D365 capabilities, architecture, and deployment of online solutions

• Excellent understanding of Microsoft Dynamics CRM/365 modules including Sales, Service, Marketing, and Field Service

• Experience driving Dynamics CRM implementations through all project phases: discovery, definition, build, test, and deploy

• Hands-on experience with Microsoft Power Platform including: o PowerApps (Canvas and Model-Driven Apps) o Power Automate o Power BI o Power Pages o Copilot Studio (formerly Power Virtual Agents)

Proficiency with:

• Experience integrating CRM with other business systems/applications

• Ability to assist functional resources/business analysts with requirements and provide design guidance for mid to large-sized D365 CRM projects

• Proficiency in OOB customizations such as: o Business Rules, Workflows, Actions o Security roles and configurations

• Good knowledge in code and project management using Azure DevOps

• Experience with Power Apps component framework (PCF) Good to Have:

• Experience using Copilot Studio for building conversational bots and AI-driven virtual agents

• Microsoft Dynamics CRM and Power Platform certifications

• Experience with AI Builder and integrating AI capabilities into Power Platform solutions

• Familiarity with Power Platform governance and Center of Excellence (CoE) toolkit Desired Candidate

Soft Skills:

• Excellent interpersonal and leadership skills

• Strong understanding of current IT trends and technologies

• Broad IT knowledge including network administration, computer support, and software development

• Strong client communication and consulting skills • Experience mentoring junior team members

• Excellent problem-solving, critical thinking, and business analysis skills

• Comfortable leading workshops, design reviews, executive presentations, and stakeholder meetings

• Experience in delivering end-to-end reporting solutions

• Willingness to travel to client locations when needed

• Detail-oriented and focused on deliverables

Key Skills (Tech stack):

Dynamics 365, Power Platform, Copilot Studio (Power Virtual Agents), Azure DevOps