Marketing Manager

Marketing Manager

Location:

About the Role

Tayal & Co.

This role involves close coordination with customers, internal teams, and leadership to ensure smooth operations—whether in sales, after-sales, or service—based on business priorities.

Key Responsibilities

1. Develop and implement strategies to achieve

   sales and service objectives

   in line with company goals.
2. Identify, engage, and manage relationships with

   key customers, suppliers, and stakeholders

   .
3. Handle

   after-sales services

   including installation, site visits, commissioning, and technical support.
4. Ensure

   timely response and resolution

   of customer issues and complaints.
5. Manage and track

   warranty claims, service requests, and open complaints

   until closure.
6. Coordinate with

   technical, production, and quality teams

   to ensure efficient resolutions.
7. Stay in regular contact with

   Indian Railways and other clients

   to understand requirements and anticipate service needs.
8. Guide and support

   regional sales/service teams

   to maintain consistent standards.
9. Maintain and update

   records of complaints, service visits, open orders, and resolutions

   .
10. Prepare and share

    periodic reports

    on sales performance, service status, and customer feedback.
11. Collect and communicate

    market insights and field feedback

    to improve product offerings and business strategies.
12. Support

    marketing and business development activities

    by sharing real-time customer intelligence.
13. Ensure adherence to

    safety, compliance, and quality protocols

    in all customer interactions.

Desired Skills & Competencies

• Strong understanding of

  sales processes, after-sales service, and customer relationship management

  .
• Excellent

  negotiation, communication, and interpersonal skills

  .
• Proficiency in

  CRM tools, reporting systems, and MS Office applications

  .
• Ability to

  analyze performance metrics

  and implement process improvements.
• Strong

  leadership and team management

  skills.
• Ability to handle high-pressure situations while maintaining a

  customer-first approach

  .
• Knowledge of

  railway/engineering products, safety systems, or mobility solutions

  (preferred).
• Willingness to travel to client sites across India.

Qualifications

• Bachelor’s degree in

  Engineering, Business Administration, or related field

  .

• 5–10 years of experience

  in sales, after-sales, or customer support roles within

  manufacturing, railways, automotive, or industrial sectors

  .
• Proven record of managing

  key accounts, customer service, and business development activities

  .

Why Join Tayal & Co.?

• Be part of a

  leading partner to Indian Railways

  with over 25 years of industry expertise.
• Opportunity to contribute to both

  business growth and customer satisfaction

  .
• Exposure to advanced mobility solutions and collaborations with global technology partners.
• A culture built on

  quality, innovation, and long-term relationships

  .

Apply Now

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