Service Supervisor / Field Technician

Job Opportunity: Service Supervisor / Field Technician

Location:

About the Role

Tayal & Co.

This is a field-based role that requires strong technical expertise, problem-solving skills, and the ability to deliver excellent customer service with frequent travel.

Key Responsibilities

• Install, maintain, and repair

  Tayal & Co. products

  at customer locations.
• Diagnose issues efficiently and resolve

  warranty complaints

  (open/live/closed).
• Provide

  on-site technical support and training

  to customers.
• Coordinate with

  internal technical and service teams

  for escalations and quick resolutions.
• Maintain accurate

  records of service activities, visits, and complaint status

  .
• Ensure compliance with

  safety standards and company service protocols

  .
• Build strong and lasting

  customer relationships

  , especially with Indian Railways and key stakeholders.
• Share

  field feedback and insights

  with internal teams to improve product performance.

Desired Skills & Competencies

• Strong technical knowledge of

  mechanical or electrical systems

  .
• Troubleshooting and repair expertise in industrial or railway equipment.
• Good problem-solving and decision-making abilities.
• Willingness to

  travel extensively

  within the assigned region and across India.
• Strong communication skills with a

  customer-first mindset

  .
• Proactive, reliable, and committed to service excellence.

Qualifications

• Diploma / ITI in Mechanical or Electrical Engineering

  .
• Freshers and experienced candidates are welcome.
• Prior experience in

  manufacturing, engineering, or railway industry

  preferred.
• Knowledge of service documentation and complaint tracking will be an advantage.

Apply Now

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