Manager – Website Operations

📍 Location: Hyderabad / Remote (India)
💼 Job Type: Full-Time
🧭 Reports to: Sr. Manager – WordPress Delivery

At vSplash, we deliver websites at scale for thousands of small businesses every month through global partners. This delivery happens through multiple specialized teams — design, copy, SEO, QA, and website integration/development.

As Manager – Website Operations, you will own the website integration and development operations ensuring consistency, SLA adherence, and efficiency.

This role is about execution excellence at scale — strong people leadership, planning for order flow variability, escalation and priority handling, and cross-functional coordination — so projects move smoothly from development to deployment.

• Lead and coach your team to ensure they meet their goals on SLA, quality, and team health across pods.
• Own day-to-day delivery governance for website integration/development — order flow oversight, SLA/TAT tracking, prioritization, and smooth execution.
   
• Handle escalations related to timelines, delivery risks, and integration bottlenecks, coordinating quick resolution.
   
• Review daily SLA reports, order flow data, order status reports and other MIS to monitor delivery health and address immediate risks.
• Analyze data and trends to generate insights, recommend corrective actions, and drive improvements in efficiency, quality, and SLA adherence.
• Coordinate with Design, Copywriting, and QA teams to ensure seamless handoffs and minimal rework.
• Support workforce planning — hiring inputs, leave/shrinkage planning, workload balancing, and resource forecasting.
• Build team stability and culture through consistent communication, recognition, skill development, and fair performance management.

• A delivery leader who enjoys running teams at scale through structured operations.
• Strong at managing multiple teams, keeping execution disciplined.
• Calm and clear in escalations, with the ability to separate people issues from process issues.
• Quick in identifying issues, resolving them and driving measurable improvements.
• Collaborative with cross-functional stakeholders, without losing ownership of delivery outcomes.

Must-Have

• 8+ years of total experience, with 4+ years in people leadership and delivery ownership.
• Strong track record in SLA management, workload planning, and escalation handling.
• Strong ability to analyze operational data (SLA, throughput, backlog, aging, rework) using spreadsheets/dashboards and convert insights into actions.
• Comfort using operational tools such as Jira, Slack, or Salesforce.
• Working understanding of website delivery lifecycles and integration workflows.

Nice-to-Have

• Experience leading WordPress integration/development teams at scale.
• Experience in handling remote teams.
• Proven experience managing Associate Managers and Team Leads in production environments.

• Lead teams that ship thousands of websites for SMBs every month.
• Operate in a system built for scale, speed, and continuous improvement.
• Work closely with senior delivery leadership on execution strategy.
• Grow into Delivery Leadership tracks over time.

If you’re an operations-minded people leader who enjoys running high-volume delivery teams with clarity and discipline, we’d love to hear from you.