About Us
Cognet HRO
is a leading Business Process Outsourcing Services Company providing full range of
HR and F&A
services to
US based clients ,
With over 17 years of rich experience in
Payroll Tax, Benefits S & HR Administration, Finance & Accounting , Sales Support
.
CogNet
has been serving the PEO, ASO, HRO and HR Technology spaces since our inception. We help organizations extend their capabilities through simplified implementation, productivity performance measured to the minute, easy collaboration, and transparent pricing built around real time utilization. Our extensive expertise, data library, and workflow development tools accelerates the client implementation process .We have developed a deep expertise of process and technology in our Services , which allows us to rapidly deliver value to our clients.
Cognet
has been delivering outsourced solutions to the clients around the Globe.
Job Title:
Manager – Underwriting Sales Support
Experience:
10–12 Years
Location:
Ambattur, Chennai
Shift:
Night Shift (Mandatory)
Domain:
US Healthcare
Employment Type:
Full-timeLooking for candidates from Chennai location only
About The Role
We are seeking an experienced
Manager - Underwriting Sales Support
to lead and manage a team supporting U.S. healthcare underwriting and sales operations. The ideal candidate must have strong domain knowledge in U.S. healthcare, prior experience working in a
US BPO (non-voice) environment
, and a proven track record of managing teams and service delivery in night shifts.
Key Responsibilities
- Lead and manage a team of 8–10 Underwriting Sales Support Analysts ensuring accurate and timely completion of underwriting support activities.
- Oversee case analysis, document review, data verification, pricing support, and proposal/document preparation for U.S. healthcare clients.
- Coordinate closely with U.S.-based underwriting, sales, and broker teams to support proposals and renewal processes.
- Monitor daily operational workflow, assign tasks, and ensure SLA adherence and performance quality.
- Conduct regular team training, performance reviews, coaching, and process improvement initiatives.
- Develop and maintain SOPs, audit checks, and quality controls to ensure process accuracy.
- Handle client interactions, escalations, and ensure smooth communication across stakeholders.
- Prepare weekly and monthly performance reports for senior leadership.
Required Skills & Experience
- 10–12 years of overall experience in US Healthcare Underwriting Support / Sales Support / Group Health Insurance Operations.
- Mandatory: Experience working in US Healthcare BPO (non-voice) process.
- Hands-on experience supporting underwriting, proposals, renewal quoting, census data analysis, and benefit plan comparison is highly preferred.
- Prior experience managing teams (minimum 8–10 members) with proven leadership abilities.
- Excellent communication skills (written and verbal) for client coordination and stakeholder interaction.
- Strong analytical skills, attention to detail, and ability to meet deadlines in a fast-paced environment.
- Willingness to work in Night Shift (U.S. shift) is mandatory.
Education
- Bachelor’s degree in Commerce, Business Administration, Healthcare Management, or equivalent.
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