Manager – Underwriting Sales Support

About the Role:

We are seeking an experienced Manager - Underwriting Sales Support to lead and manage a team supporting U.S. healthcare underwriting and sales operations. The ideal candidate must have strong domain knowledge in U.S. healthcare, prior experience working in a US BPO (non-voice) environment, and a proven track record of managing teams and service delivery in night shifts.

Key Responsibilities:

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  Lead and manage a team of 8–10 Underwriting Sales Support Analysts ensuring accurate and timely completion of underwriting support activities.

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  Oversee case analysis, document review, data verification, pricing support, and proposal/document preparation for U.S. healthcare clients.

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  Coordinate closely with U.S.-based underwriting, sales, and broker teams to support proposals and renewal processes.

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  Monitor daily operational workflow, assign tasks, and ensure SLA adherence and performance quality.

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  Conduct regular team training, performance reviews, coaching, and process improvement initiatives.

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  Develop and maintain SOPs, audit checks, and quality controls to ensure process accuracy.

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  Handle client interactions, escalations, and ensure smooth communication across stakeholders.

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  Prepare weekly and monthly performance reports for senior leadership.

Required Skills & Experience:

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  10–12 years of overall experience in US Healthcare Underwriting Support / Sales Support / Group Health Insurance Operations.

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  Mandatory: Experience working in US Healthcare BPO (non-voice) process.

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  Hands-on experience supporting underwriting, proposals, renewal quoting, census data analysis, and benefit plan comparison is highly preferred.

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  Prior experience managing teams (minimum 8–10 members) with proven leadership abilities.

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  Excellent communication skills (written and verbal) for client coordination and stakeholder interaction.

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  Strong analytical skills, attention to detail, and ability to meet deadlines in a fast-paced environment.

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  Willingness to work in Night Shift (U.S. shift) is mandatory.

Education:

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  Bachelor’s degree in Commerce, Business Administration, Healthcare Management, or equivalent.