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Description
About Masters’ Union: Masters’ Union (www.mastersunion.org) is a new-age business school offering industry-immersive business education where the classes are led by top industry leaders and practitioners. It is a first-of-its-kind institute where distinguished leaders from different walks of life have re-imagined business education in order to create effective business professionals for the ever-changing economy. Our leadership consists of alumni from IITs, IIMs, and Ivy League Schools like Stanford and Upenn. The institute is strategically located in the very heart of Gurugram's business district, flanked by several Fortune 500 companies, in order to provide the ultimate industry immersive and hands-on learning experience from day one. The most ground-breaking feature of its Programme is that the courses are taught by CXOs, MDs, Eminent Public Leaders, and even Members of Parliament, apart from distinguished global faculty from top B-schools who regularly consult with Fortune 500 companies. In its 5 years of run, Our flagship Post Graduate Program in Technology and Business management has already surpassed the placement records of IIM Ahmedabad and ISB with top-notch recruiters (including Amazon, CitiBank, Microsoft, Unacademy, Razorpay, BCG, Bain) hiring our graduates. Job Title: Program Manager - Student Affairs & Academic Operations Location: Gurgaon Department: Student Experience & Academic Operations Reporting to: Associate Director - Student Affairs & Academic Operations Type: Full-time Role Overview: We are looking for a highly organized and motivated Program Manager. He will be responsible for driving the execution of key projects, coordinating cross-functional activities, and ensuring alignment between operational processes and student-centric outcomes. The ideal candidate has 3–4 years of experience in program or operations management, preferably within an academic or student-facing environment. Key Responsibilities: 1. Program Execution & Coordination Drive execution of key initiatives across Student Affairs and Academic Operations, ensuring timely delivery and alignment with institutional goals. Create and manage detailed project plans, track progress, and proactively address risks or delays. Coordinate across departments (faculty, admin, student councils, vendors) to ensure seamless implementation. 2. Student Affairs Support Oversee operational aspects of hostel life, including student onboarding, grievance tracking, and escalation follow-ups. Support planning and execution of student-led events, clubs, and campus-wide initiatives. Maintain calendars, budgets, and logistics for student activities in close coordination with student representatives. 3. Academic Operations & Experience Support initiatives related to curriculum experience, classroom operations and logistics, and academic programs. Work closely with the Curriculum team to ensure timely dissemination of schedules, LMS updates and key academic metrics Coordinate collection and analysis of student academic feedback (Masters/PGP programs), and assist in closing the loop with actionable insights. 4. Data, Feedback & Reporting Develop and manage dashboards, trackers, and reports across student affairs and academic ops initiatives. Facilitate feedback loops for both academic and student life initiatives by collecting student input, analyzing trends, and supporting continuous improvement. Support internal reviews and presentations led by the Associate Director. 5. Stakeholder & Communication Management Act as a liaison between students, faculty, operations teams, and leadership to ensure transparent and efficient communication. Draft communications, updates, and program reports as needed. Represent the Associate Director in select meetings and follow through on action items. Key Skills & Attributes: Program Management: Experience managing multiple projects or initiatives simultaneously with structured timelines and accountability. Student-Centric Mindset: Ability to empathize with student needs and work towards delivering a positive student experience. Collaboration & Coordination: Strong interpersonal skills to manage cross-functional stakeholders across departments and hierarchies. Problem-Solving & Agility: Comfortable dealing with ambiguity, and adept at addressing challenges in real-time. Communication Skills: Excellent verbal and written communication; able to convey updates, instructions, and presentations clearly. Attention to Detail: Strong operational discipline and documentation skills. Tech-Enabled: Proficient in tools like Excel, Google Workspace, project management tools (e.g., Trello, Asana, Notion), and data analysis basics. Qualifications & Experience: Bachelor’s degree in Business, Education Management or related field. Master’s degree is a plus. 3-4 years of relevant experience in program management, academic operations, student affairs, or related roles. Prior experience in higher education institutions, edtech, or student experience roles is preferred. Show more Show less
