Job Summary:
We are seeking a dynamic and highly skilled Senior IT Manager to lead our technology infrastructure and digital transformation efforts. The ideal candidate must be hands-on, proactive, and capable of leading a team while having deep expertise across networking, ILL, cloud services, hardware, surveillance systems, inventory, AI tools, and software productivity solutions. Strong leadership and excellent communication skills are essential.
Key Responsibilities:
Leadership & Team Management:
- Lead the IT team by example—be hands-on and involved in day-to-day problem solving.
- Assign tasks, manage priorities, and ensure team productivity and growth.
- Lead, mentor, and build a high-performing IT team.
- Collaborate cross-functionally with departments to align IT goals with business strategy.
- Identify training needs and ensure continuous skill development within the team.
IT Infrastructure & Networking:
- Oversee and maintain robust LAN/WAN networks, switches, firewalls, and routing protocols.
- Manage and maintain secure and scalable IT infrastructure across multiple sites.
- Manage and troubleshoot Internet Leased Line (ILL) connectivity and uptime.
- Ensure network security and data integrity across platforms.
Cloud & Server Management:
- Manage cloud environments and hybrid infrastructures.
- Ensure reliable internet connectivity, secure guest Wi-Fi networks, and proper server configurations.
- Implement backup, disaster recovery, and data migration plans.
Hardware & Asset Management:
- Manage procurement, maintenance, and life cycle of laptops, desktops, printers, and other hardware.
- Maintain up-to-date inventory of all IT assets.
- Monitor the lifecycle of assets from acquisition to disposal
- Track movement of IT assets between departments or locations with proper authorization.
CCTV & Security Systems:
- Implement, monitor, and troubleshoot CCTV and surveillance systems.
- Ensure data storage and access protocols are followed.
AI & Digital Tools Proficiency:
- Leverage AI tools to enhance IT operations, reporting, and automation.
- Innovate and implement AI-driven solutions across departments.
- Drive innovation in digital tools to enhance operational efficiency
Software & Productivity:
- Advanced knowledge of MS Office Suite (Excel, PowerPoint, Outlook).
- Support internal users in software installation, usage, and troubleshooting.
- Maintain documentation of systems, licenses, incidents, and resolutions.
Vendor & Budget Management:
- Coordinate with third-party vendors for procurement, AMC, licensing, and service delivery, etc.
- Ensure timely renewals of AMC, licenses, and software subscriptions.
- Prepare and manage IT budgets and cost-optimization strategies.
- Maintain reports of all IT department for Audits
IT Policy, Compliance & Documentation
- Draft, implement, and regularly update IT policies, SOPs, and user manuals.
- Ensure IT compliance for internal audits and legal regulations.
- Maintain documentation of systems, licenses, incidents, and resolutions.
Job Type: Full-time
Education:
Experience:
- Computer hardware: 2 years (Required)
- Operating systems: 2 years (Required)
- Firewall: 2 years (Required)
Work Location: In person
