Manager – Relationship Management

Position:

Department:

Reports to:

Company:

Location:

Experience Level:

Salary Level:

About Magic Billion:

Job Summary:

Key Responsibilities:

 Manage candidate experience from on-boarding with MB to joining the international client and settling in well on the foreign land.

 Hand holds the candidates through the journey from selection to on-boarding with the client.

 Ensure the due installments are collected as per the timelines.

 Ensure all documentation and paperwork is complete for Visa and travel.

 Tech integration and process optimization. You will need to optimize processes across the supply chain and seek technology integration along the entire value chain – critical to ruthlessly eliminate manual interventions and automate where possible. They will ensure this is done across all accounts.

 Data analysis and insight generation. Build and identify the metrics track and manage them – the success/failures of new processes should also be governed by these. Ensure that the rest of the Operations team is following these critical processes, without fail.

 Manage and lead the Candidate Engagement Team, ensuring prompt and effective resolution of all candidate queries and concerns.

 Act as the Single Point of Contact (SPOC) for all candidate-related communications.

 Design and implement processes to enhance candidate satisfaction and engagement.

 Monitor performance of the engagement team through regular feedback, coaching, and KPIs.

 Collaborate with internal departments (e.g., operations, training, recruitment, etc.) to ensure timely updates and responses to candidates.

 Maintain up-to-date candidate interaction records, ensuring transparency and traceability.

 Analyze trends in candidate queries to proactively address common concerns and improve communication.

 Ensure that every candidate receives a professional, empathetic, and consistent experience.

 Drive improvements in communication channels such as emails, calls, WhatsApp, or chat support.

 Handle escalations and resolve issues in a timely and satisfactory manner.

 Being a start-up, there will be many other areas of work; you would be expected to work collaboratively with the Founders on identified business needs. 

Qualifications:

 Bachelor’s degree in Hospitality or a related field.

 4-8 years of experience in Hospitality, Customer Experience, or candidate relationship management.

 Prior experience in managing candidate relationships or customer service is a plus.

 Strong interpersonal and communication skills.

 Ability to manage multiple candidates and tasks simultaneously.

 Proficiency in using ATS tools and recruitment platforms.

 Problem-solving mindset with attention to detail.

 Knowledge of recruitment and talent acquisition processes.

Benefits:

 Competitive salary and performance-based bonuses.

 Opportunity to work in a fast-paced, dynamic environment.

 Potential for career growth and advancement. 

If you are a results-driven professional with a passion for innovation and growth, we'd love to hear from you.

Join us in our exciting journey at Magic Billion and help shape the future of our industry.

shalini@magicbillion.in