Manager Operations

1.Operations & Process Management

• Oversee day-to-day operations of lending, collections, and customer service.
• Streamline loan processing workflows (KYC, underwriting, disbursement, repayment).
• Ensure TAT (Turn-Around Time) adherence for all operational activities.
• Monitor the performance of field operations and branch activities (if applicable).

2. Regulatory Compliance

• Ensure compliance with RBI guidelines and internal audit policies.
• Manage documentation, audit trails, and reporting as per regulatory requirements.
• Liaise with legal and compliance teams for policy updates and implementations.

3. Team Management

• Supervise operations staff and allocate tasks based on strengths and workloads.
• Provide training on processes, risk management, and software tools.
• Monitor KPIs and ensure high performance of the operations team.

4. Technology & System Support

• Coordinate with the IT team to ensure the smooth functioning of Loan Management Systems (LMS) and CRMs.
• Help implement automation and digital tools for operational efficiency.

5. Customer Service & Support

• Oversee customer onboarding, grievance redressal, and service delivery.
• Ensure a positive customer experience through responsive operations support.

6. MIS & Reporting

• Prepare regular MIS reports on disbursements, collections, overdue accounts, and operational bottlenecks.
• Analyze data to improve processes and reduce operational risk.

Key Skills Required:

• Strong understanding of NBFC operations, lending products, and RBI guidelines.
• Process-oriented with knowledge of automation tools.
• Excellent communication and leadership skills.
• Analytical thinking and decision-making ability.
• Familiarity with Loan Origination Systems (LOS), LMS, and core financial software.

Job Type: Full-time

Pay: ₹22,000.00 - ₹35,000.00 per month

Benefits:

• Food provided
• Health insurance

Work Location: In person