Manager Operations

About Toll Asia Logistics Grow your career with Global Logistics, as we expand our operations across Asia. With a passion for progress, we re playing our part in a vital industry that keeps global communities doing, moving and growing. We re driven to be the best logistics partner for our customers. Our positivity and teamwork is recognised when we go above and beyond to share our knowledge, improve how we work and solve complex problems. While every day brings a different challenge, we adapt with the autonomy to make fast decisions. Experience a caring and collaborative culture, where there is respect for our diverse backgrounds, skills, ideas and flexibility for our wellbeing. Progress your career through training, on-the-job learning and mobility, all in a safe, stable and secure working environment. The opportunity

• Lead, direct and manage a logistics and Embellishment operation to ensure that the staff executes on delivering consistent high-quality level service and customer satisfaction; and achieves a profitable, cost-efficient operations in compliance with company policies and procedures, ISO standards, GDP compliance and other regulatory guidelines.
• Maximize profitability through superior customer service, effective and prompt communications, and follow-up on all pending customer matters.
• Manage periodic Monthly Management reviews for each client.
• Adherence to customer s SOP - Ensure that the SOPs are being followed and adhered to by warehouse.
• Ensure SLA are met and actions to be taken to ensure all KPIs are met as agreed
• Safely and Quality Assurance - Ensure safe working practices and environment within the shift.
• Participate in Toll/Customer quality compliance and initiatives e.g. ISO accreditation/GxP Standards.
• Utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the customer, staff, or senior management.
• Maintain performance statistics and ensure accurate record keeping of all operational documents.
• Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.
• Prepare and analyze management and financial reports, budgets, expense reports and forecasts for department.
• Ensure safety methods, practices and programs are implemented and maintained.
• Maintain a clean, professional, and safe working environment by inspecting and scheduling maintenance and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition.
• Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives, and clients.
• Train and certify new employees on all performance standards.

You must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical.