Manager on Duty Hospital (MOD)

About The Opportunity

• Serve as the on-site Manager on Duty (MOD) for all hospital operations during assigned shifts, ensuring seamless continuity of care and services.
• Coordinate across Emergency, In-Patient, OT, Diagnostics, and Support Services to resolve operational issues in real time and maintain optimal patient flow.
• Lead incident response for medical or facility emergencies, activating code protocols, mobilising resources, and liaising with senior clinicians and administration.
• Monitor staffing levels, approve redeployments or overtime, and verify adherence to duty rosters, labour laws, and accreditation standards.
• Drive patient experience by addressing grievances, overseeing admissions & discharge processes, and ensuring service recovery meets NABH quality benchmarks.
• Compile shift handover reports highlighting KPIs, incidents, inventory variances, and compliance deviations for executive review.
  

Skills & Qualifications

• Bachelor’s degree in Hospital Administration, Nursing, or allied health with 5+ years in hospital operations management.
• Hands-on experience managing emergency codes, patient escalation, and inter-departmental coordination in a NABH or JCI accredited setting.
• Strong understanding of clinical workflows, biomedical equipment basics, and statutory healthcare regulations (MoHFW, IPC, HRG).
• Excellent decision-making, conflict resolution, and stakeholder communication skills in high-pressure environments.
  

Preferred

• Master’s in Healthcare Management or MBA.
• Certification in BLS/ACLS and Hospital Incident Command System (HICS).
• Exposure to Lean or Six-Sigma projects for patient flow optimisation.
  

• 24x7 dynamic work environment that rewards proactive leadership and rapid problem-solving.
• Structured learning pathway with sponsored certifications and cross-department rotations.
• Comprehensive health coverage for you and immediate family from day one.
• 5 days a week/12 hours duty