Manager

Position: Manager – IT Services

Location: Bhopal

Employment Type: Full-time

About the Role

We are seeking an experienced and dynamic Manager to oversee operations, client relationships, and project delivery in our IT services company. The ideal candidate will have strong leadership skills, technical understanding of IT services, and proven experience in managing teams, resources, and clients to ensure timely and high-quality service delivery.

Key Responsibilities

• Team Leadership & Management
• Lead, mentor, and motivate a team of IT professionals (developers, engineers, support staff).
• Allocate resources effectively and manage workload distribution.
• Conduct regular performance reviews and identify training needs.
• Project & Service Delivery
• Plan, coordinate, and monitor IT service delivery across multiple projects.
• Ensure adherence to timelines, budgets, and client requirements.
• Implement best practices in IT service management (ITIL framework preferred).
• Client Relationship Management
• Act as the primary point of contact for key clients.
• Build and maintain strong client relationships, ensuring high customer satisfaction.
• Handle escalations and resolve service issues proactively.
• Operational Management
• Oversee day-to-day IT operations, including infrastructure, applications, and support.
• Ensure compliance with security policies, data protection regulations, and industry standards.
• Optimize processes for efficiency and cost-effectiveness.
• Business Growth & Strategy
• Support business development teams in identifying new opportunities.
• Participate in proposal preparation, solution presentations, and client meetings.
• Contribute to strategic planning and innovation within the company.

Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
• Minimum 3–5 years of experience in IT services/IT project management, with at least 3 years in a leadership role.
• Strong understanding of IT services, cloud, networking, and enterprise solutions.
• Experience with ITIL, Agile, or PMP methodologies is highly desirable.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving and decision-making ability.
• Ability to handle multiple projects and work in a fast-paced environment.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work on diverse and innovative IT projects.
• Collaborative and growth-oriented work culture.
• Professional development, training, and certification support.

Job Types: Full-time, Permanent

Pay: ₹239,137.27 - ₹250,000.00 per year

Work Location: In person