Manager - MDM

Job Description

Lead offshore Master Data team

• Coach & develop team to ensure expected SLA performance
• Standardize and automate processes with the help of NoCC team to reach maximum efficiency.
• Ensure correct/timely proceeding of supportive financial and non-financial operations
• Ensure accurate and on-time set-up, modification, and maintenance of master data in system(s)
• Manage training, routine, people development and other compliance activities
• Manage and build relationships between the GCC, business unit and stakeholders

Master Data Management activities execution (check and control)

• Ensure Master Data team is managed within agreed timescales and with agreed quality level
• Quality check of the master data set-up to ensure infractions are corrected prior to impact to the business operations or customer relationship
• Ensuring end-to-end process of managing master data is proceeded in an efficient way
• Support project initiatives, including active participation

General management activities

• MICS / Risk Management / Audit compliance target management, including creation of sustainability model and action plans for open issues (MICS, GRM and EP Audit with 100% Quality)
• Back-up planning (100% for the team)
• Maintenance of Training Tracking Tool and elaboration of action plans to minimize knowledge gaps
• SLA/KPI’s achievement and monthly update, quality monitoring of team performance and take the actions to close the gaps
• Ensure maintenance/update of the process training documentation (L5) as per EP standards
• Review and recommendation of any enhancements for improving the current workflow in order to increase efficiency within the process
• Perform routine management (cascade, stand-up and one-to-one etc.) in accordance with Excellence Program
• Communication flow to and from team (positive interaction with external parties, BU & ZCC employees)
• Best practice sharing within the overall business
• Assist in developing procedures for non-recurring transactions and events
• Perform other duties as requested by the Functional Lead

People management activities

• Ensure compliance with all safety procedures and safety training requirements
• Ensure teamwork is adequately equipped to perform their duties and responsibilities
• Administrative people management
• Create and maintain a positive work environment
• Execution of People Cycle in accordance with Excellence Program (Targets setting and cascading, Competency appraisal and Operational Performance Review, Personal Development Plans and Recovery Plans etc.)
• Strategies the People plan and Responsible for Project related activities from Functional lead and ensure to deliver on time with expected quality