Manager – Internal Communications

About The Role

Key Responsibilities

• Internal Communication Strategy & Execution
• Design, implement, and manage the internal communications strategy aligned with business priorities and cultural goals.
• Create structured communication plans and campaigns to drive employee engagement, organizational alignment, and leadership visibility.
• Develop and maintain Standard Operating Procedures (SOPs) to streamline communication processes and ensure operational efficiency.
  

Intranet Platform Management

• End-to-end management of the Internal Social Platform (Intranet) including content strategy, execution, platform operations, user experience, and continuous improvement.
• Own and maintain the intranet content calendar, driving timely, relevant, and engaging content that promotes traffic, interaction, and collaboration.
• Define and track KPIs for platform performance, analyze engagement metrics, and generate regular reports and actionable insights.
• Lead initiatives to increase platform adoption and peer-to-peer interaction across levels and functions.
  

Stakeholder & Agency Collaboration

• Act as a communication partner to internal teams and leadership, understanding their needs and crafting impactful messaging.
• Manage relationships with creative agencies – including briefing, coordination, and quality control – to ensure timely and effective campaign delivery.
• Establish a regular cadence and coordination rhythm with platform vendors for smooth platform functioning and feature optimization.
  

Governance & Brand Consistency

• Ensure governance, consistency, and alignment in tone, voice, and branding across all internal communication touchpoints.
• Maintain a feedback loop with stakeholders to gauge impact and continuously refine internal campaigns and communication assets.
  

What You Bring: Experience and Expertise

• Experience in Internal Communication / Employee Engagement is must with 8 - 10 years of work experience
• Demonstrated success in strategizing and executing internal communication initiatives in medium to large organizations.
• Proven expertise in managing digital internal platforms (e.g., SharePoint, Yammer, Workplace by Meta, or similar).
• Experience working with cross-functional teams, creative agencies, and senior leaders.
• Strong background in content development – from ideation to delivery – across digital and non-digital internal channels.
  

Mandatory Skills

• Strong understanding of internal communication best practices, employee engagement, and organizational culture.
• A digital-first approach to communication strategy and execution.
• Expertise in managing and analyzing internal communication tools/platforms and engagement dashboards.
• Highly structured thinking, with a process-driven mindset for ideation, planning, and reporting.
• Exceptional verbal and written communication skills.