Manager - Incident Response

About Us :

UnitedLex is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.

Role and responsibilities

• Responsible for overall performance and management of the team assigned.
• Responsible for 2-3 projects, concurrently
• People management that includes the responsibility of performance evaluation, training, discipline, and career pathing of all team members
• Proactive communication with clients, ensuring all client requirements are met and reports are submitted on time.
• Set goals for team members and communicate with the team.
• Ensuring all the key metrics are met including productivity, utilization, quality score, attendance, and adherence to timelines.
• Management Reporting: - Reports required by management relating to performance, costs, efficiency, and utilization are shared with stakeholders on time.
• Actively work on skill development, engagement, and retention of team members
• Responsible for upskilling and training the team members.
• Provide regular feedback for performance.
• Take necessary action including raising concerns with stakeholders in case of performance or discipline-related issues within the team.
• Conduct regular 1-on-1 connections with team members.
• Perform QC/QA checks for team members.
• Liaison with other teams/departments

Desired candidate profile

Any graduate/Postgraduate with 7+ years of experience as a people manager or similar role with 6ss+ years of experience.

• Experience with SQL set-up and advanced queries development

• Relevant working experience in programming languages with a strong emphasis on Python, VBA/Macros, SQL, and PowerBI.

• Excellent knowledge of basic and advanced Microsoft Excel functions.

• Must have experience in Team Management & People Management.

• Good to have candidates who worked in Incident Response or Data Breach platforms.

• Candidates with Data Analytics exposure will have an added advantage.

• Experience in planning and scoping the engagement, estimating the cost and time required to complete the project.
• Active involvement in forecasting financial projections and budgeting the projects.
• Planning and setting eDiscovery process/workflow and quality control process to deliver quality work product.
• Excellent people management skills
• Passionate about driving business metrics – Productivity, Quality, and other key deliverables.
• Ability to prioritize between multiple complex projects/timelines.
• Excellent written and Verbal communication
• High level of positive attitude with good listening skills
• Good decision-making ability
• Ability to adapt to any process changes and work on different types of projects.
• Ability to prioritize between multiple complex projects/timelines.
• Strong attention to detail and the ability to conduct root cause analysis.
• Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred
• Knowledge and hands-on experience in breach notification and privacy laws around data breach scenarios is desirable but not must.