Manager, HRIS Ops

About the role:

The HR Systems Operations Manager is a strategic and operational leader responsible for managing the day-to-day operations of HR systems and ensuring the delivery of high-quality support and services across the HR function. This role leads a team that executes critical processing tasks, drives operational excellence, and partners across HR and the business to enhance the associate experience through technology and process innovation. The ideal candidate will have a strong background in Workday HCM, managing projects, driving process improvements and a keen eye for detail and optimization.

What you'll do:

• Provide strategic leadership and day-to-day management of HR Systems Operations by ensuring delivery of high-quality, compliant, and efficient services

• Establish and maintain operational best practices that drive accuracy, consistency, and governance.

• Oversee capacity planning, prioritize team workload, and ensure timely execution of critical tasks

• Drive continuous improvement initiatives that enhance the effectiveness and efficiency of HR systems and processes

• Ensure alignment with evolving business needs and HR strategies by identifying opportunities to streamline workflows, enhance system capabilities, and improve the associate experience

• Champion innovation and operational excellence through proactive system enhancements and process redesign

• Develop and enforce governance standards to ensure data and process integrity, compliance, and system security

• Monitor SLA performance, volume trends, and exception handling; provide actionable insights to leadership to support data-driven decision-making

• Build trust-based partnerships with COEs, HRSAs, and HRSPs to ensure support of defined programs; act as liaison for HRS Operations to other areas of the business

• Provide consultative support to HR and business leaders on complex operational challenges and recommend scalable solutions

• Develop and implement change management strategies to support the successful adoption of new processes, system enhancements, and functionality

• Effectively communicate and operationalize major changes to ensure seamless integration into daily operations and long-term value realization

• Coach, develop, and empower team members to achieve performance goals and grow professionally

• Serve as the escalation point for complex or high-impact issues

What you'll need:

• Bachelor's degree in Information Technology, Human Resources, Business Administration, or a related field.

• 3-5 years of experience in Workday HCM, with demonstrated knowledge of Workday core concepts and business processes, including basic configuration and functional workflows across key HR modules

• 5-7 years of experience leading HR operations or production support teams, managing performance and developing talent

• Strong process optimization skills, aligning systems and operations to business strategies

• Capacity planning and workload prioritization skills

• Project management and change management skills

• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams

• Strong communication and stakeholder engagement abilities

What you'll get:

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!

• Collaborative, team-oriented culture that embraces diversity

• Professional development and unlimited growth opportunities

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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