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Manager, HRIS Ops

Manager, HRIS Ops

Gartner for HR

3 - 5 years

5 - 7 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

change management operational excellence production support development manager hris continuous improvement operations information technology recruitment capacity planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the role:

The HR Systems Operations Manager is a strategic and operational leader responsible for managing the day-to-day operations of HR systems and ensuring the delivery of high-quality support and services across the HR function. This role leads a team that executes critical processing tasks, drives operational excellence, and partners across HR and the business to enhance the associate experience through technology and process innovation. The ideal candidate will have a strong background in Workday HCM, managing projects, driving process improvements and a keen eye for detail and optimization.

What youll do:

Provide strategic leadership and day-to-day management of HR Systems Operations by ensuring delivery of high-quality, compliant, and efficient services
Establish and maintain operational best practices that drive accuracy, consistency, and governance.
Oversee capacity planning, prioritize team workload, and ensure timely execution of critical tasks
Drive continuous improvement initiatives that enhance the effectiveness and efficiency of HR systems and processes
Ensure alignment with evolving business needs and HR strategies by identifying opportunities to streamline workflows, enhance system capabilities, and improve the associate experience
Champion innovation and operational excellence through proactive system enhancements and process redesign
Develop and enforce governance standards to ensure data and process integrity, compliance, and system security
Monitor SLA performance, volume trends, and exception handling; provide actionable insights to leadership to support data-driven decision-making
Build trust-based partnerships with COEs, HRSAs, and HRSPs to ensure support of defined programs; act as liaison for HRS Operations to other areas of the business
Provide consultative support to HR and business leaders on complex operational challenges and recommend scalable solutions
Develop and implement change management strategies to support the successful adoption of new processes, system enhancements, and functionality
Effectively communicate and operationalize major changes to ensure seamless integration into daily operations and long-term value realization
Coach, develop, and empower team members to achieve performance goals and grow professionally
Serve as the escalation point for complex or high-impact issues

What youll need:

Bachelors degree in Information Technology, Human Resources, Business Administration, or a related field.
3-5 years of experience in Workday HCM, with demonstrated knowledge of Workday core concepts and business processes, including basic configuration and functional workflows across key HR modules
5-7 years of experience leading HR operations or production support teams, managing performance and developing talent
Strong process optimization skills, aligning systems and operations to business strategies
Capacity planning and workload prioritization skills
Project management and change management skills
Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
Strong communication and stakeholder engagement abilities

What youll get:

Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
Collaborative, team-oriented culture that embraces diversity
Professional development and unlimited growth opportunities

Who are we

What makes Gartner a great place to work

What do we offer

Ready to grow your career with GartnerJoin us.

Job Requisition ID:104499

Gartner Applicant Privacy Link: https: / / jobs.gartner.com / applicant-privacy-policy

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Manager, HRIS Ops