Manager / Lead Specialist

WHAT A TYPICAL DAY LOOKS LIKE

• Assist lead consultants in serving our clients by reviewing client needs, recommending suitable approaches, and helping implement benefit program strategies
• Become steeped in the details and documentation of a clients current state of US healthcare benefit and group programs, such as plan designs, healthcare cost factors, the carrier contract marketing and renewal processes, compliance reporting and open enrollment periods
• Draft and structure communications and collateral such as client emails, proposals, letters, reports, spreadsheets, and presentations
• Analyze, benchmark and compare and contrast healthcare data and then interpret results and present insights to the core team
• Aid in developing open enrollment benefit guides
• Engage with client vendors regarding client deliverables, documentation and data, and issue resolution
• Project manage and coordinate with internal stakeholders from specialty teams and centers of excellence to stay on top of client deliverables
• Coordinate with actuaries to ensure they have all data required for their underwriting and that their inputs are accurately captured in client materials
• Monitor day-to-day client interactions and offer support or escalate appropriately
• Support with client compliance requirements
• Manage and maintain client documentation and data files
• Use Mercers proprietary tools, templates and best practices
• Interact daily with US-based core client team members

WHAT WE VALUE

• Excellent interpersonal, verbal, and written communication skills with an aptitude for presentation design and storytelling
• Strong analytical skills, both quantitative and qualitative, with the ability to articulate useful and noteworthy insights
• Demonstrated success in managing client issues and relationships; some experience in growing relationships with current clients
• Superior organizational skills & Flexibility to work under tight deadlines and changing client needs
• Intellectual curiosity; seeking opportunities to develop new skills and to deepen knowledge of the US Healthcare industry
• Ability to work in teams and independently across multiple clients
• Strong attention to detail
• Self-starter attitude and ability to work with ambiguity
• Flexibility and proven ability to diagnose and resolve issues
• Proven Project Management & execution experience; successfully managing multiple projects simultaneously and producing quality deliverables on time and within budget
• Client experience with a consulting company, insurance company, brokerage or in the health and benefits or health exchange discipline
• Ability to travel as needed

PREFERRED QUALIFICATIONS

• Prior 8+ years of work experience in US Healthcare and Benefits background.
• Relevant Experience: 7+ years of relevant experience and success in consulting a client during implementations OR ongoing relationship management along OR design/management of group health and welfare plans gained in a consulting, brokerage or carrier environment.
• A bachelor''s degree with concentration(s) in business, math, statistics, economics, public health, and/or other related field is preferred
• Working knowledge of Microsoft OfficeWord, Excel, and PowerPoint
• Desired work-shift 07:30 - 01:30 IST for significant overlap with US-based colleagues

WHAT MAKES YOU STAND OUT

• Experience working directly with US-based clients
• Track record of critical thinking beyond standard operating procedures
• Proven flair for building and sustaining relationships with onshore (US-based) colleagues
• Proven fast learner with a knack for taking initiative and emulating from example