Manager, HR Operations

Job Title:

Manager – HR Operations

Department: HR Operations / Payroll & Compliance Services

Reporting To: Head – HR Operations / Director – HR & Compliance

Location: Janakpuri, New Delhi

Position Overview:

The Manager – HR Operations will be responsible for leading and managing the end-to-end HR operations and payroll delivery process for multiple client organizations. This includes ensuring accuracy, statutory compliance, process efficiency, and high client satisfaction. The role involves managing a team of HR operations executives, coordinating with internal departments (Compliance, HRMS, Finance), and acting as the primary escalation point for client queries.

Key Responsibilities:

1. Payroll & HR Operations Management:

• Oversee and ensure 100% accurate and timely payroll processing for all assigned clients.
• Review payroll inputs including attendance, leave, overtime, arrears, reimbursements, and full & final settlements.
• Validate salary structures, statutory deductions (PF, ESI, PT, LWF, TDS), and coordinate with the compliance team for timely filings.
• Ensure adherence to client-specific payroll policies and statutory requirements.
• Review and approve salary registers, bank statements, payslips, and MIS reports before release.

2. Client Relationship Management:

• Act as the single point of contact for key client accounts for all HR operations and payroll-related matters.
• Understand client requirements, SLAs, and process workflows to ensure seamless service delivery.
• Conduct monthly review meetings with clients to share payroll summaries, compliance updates, and improvement insights.
• Manage escalations effectively and ensure timely resolution of queries.

3. Team Leadership & Performance Management:

• Lead, mentor, and monitor a team of HR Operations Executives/Associates handling multiple client portfolios.
• Allocate work, review deliverables, and ensure team adherence to timelines and quality standards.
• Conduct regular training sessions to enhance team capability in payroll systems, Excel, and statutory compliance.
• Implement process checklists and internal audits to minimize payroll errors.

4. Statutory & Compliance Coordination:

• Coordinate with the Compliance team to ensure timely and accurate filing of PF, ESI, PT, LWF, and TDS returns.
• Support internal/external audits and ensure documentation readiness for statutory inspections.
• Stay updated with the latest labour laws, tax amendments, and compliance requirements impacting payroll and HR operations.

5. HRMS & Automation:

• Oversee HRMS data management and ensure accuracy of employee master data.
• Support implementation of HRMS/payroll software for new clients, including system configuration and user training.
• Drive automation and process efficiency initiatives within HR operations.

6. Reporting & Analysis:

• Generate and analyze payroll and workforce reports for management and clients.
• Track and report on payroll accuracy, timeliness, and client satisfaction metrics.
• Present process improvement reports and cost-saving recommendations to management.

Key Skills & Competencies:

• Strong knowledge of end-to-end payroll processing, statutory compliance, and HR operations.
• Proficiency in Excel, HRMS systems, and payroll software (e.g., GreytHR, Keka, Darwin Box HROne, etc.).
• Excellent communication, client management, and team leadership skills.
• Analytical mindset with attention to detail and problem-solving orientation.
• Ability to handle multiple clients and large data volumes with accuracy and confidentiality.

Qualification & Experience:

• Graduate/Postgraduate in HR, Commerce, or Business Administration.
• MBA/PGDM in Human Resources preferred.
• Minimum 5–8 years of experience in HR Operations and Payroll Management, with at least 2–3 years in a team lead or managerial role within a payroll outsourcing or HR shared services environment.

Key Performance Indicators (KPIs):

• Payroll accuracy and on-time delivery rate.
• Client satisfaction score and retention rate.
• Statutory compliance adherence and zero penalty record.
• Team productivity and capability enhancement.
• Process efficiency and automation initiatives implemented.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

• Provident Fund

Work Location: In person