Manager-Digital Product Management

It takes exceptional people to create and manage exceptional products.

The product of great thinking.

·       Work with customers, key stakeholders, and partners to define product vision, roadmap and business rules definitions

·       Understand and apply new trends and competitive best practices into product roadmap and requirements/features

·       Support development of product and drive business rules requirements

·       Work closely with the design and technology teams to develop, test and deliver defined capabilities for business rules modernization

·       Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria

·       Work on understanding product impacts and lead the customer journeys and experiences for your products

Best in class value is generated by best-in-class solutions. Global Servicing enable American Express to create differentiated experiences for our internal and external customers. As a member of the Servicing Product & Experiences (SPE) team within the Global Services organization, the successful candidate will join our fast-paced, high performing team as a Product Manager responsible to manage product vision, product roadmap, product backlog refinement, product impacts and prioritization of features related to credit and fraud servicing modernization in order to migrate servicing business rules and capabilities from legacy systems to modernized platforms as part of a critical, complex and highly visible Authorization Modernization Program (AMP - Enterprise 50 program).

As a Product Manager of the SPE team, the successful candidate will be responsible to support a strategic Authorization Modernization Program (AMP) to modernize AXP’s authorization business processes, rules and platforms from legacy mainframe to modern distributed cloud native design framework and user experience. You will work with cross functional program/project teams to ensure the desired results are achieved, actively participating in day to project and product management meetings to lead business rules analysis with impacted teams and stakeholders for Servicing teams. This is an exciting opportunity for a practically minded professional with a track record of successfully leading/defining requirements for new product development in the Financial Services Industry. The successful candidate will be working closely with a wide array of Strategy, Product, Rules, Technology teams, as well as partner areas such as Servicing, Compliance, and Operational Risk.

As the Product Manager, you are responsible to manage product vision, product roadmap, product backlog refinement, product impacts and prioritization of features related to fraud servicing modernization

·       Product Management of fraud servicing business rules and associated product impacts, including planning and coordinating day-to-day activities.

·       Work with key stakeholders across businesses to lead the product management team in creation of product roadmap, customer journeys, business rules and product vision.

·       Lead product management job duties like managing product roadmap, product backlog, prioritization of features, Feature build, etc.

·       Effectively communicates insights and plans to cross-functional team members.

·       Develop Spreadsheets, Power Point Presentations and Process Maps to document and communicate business needs and journeys.

·       Build and maintain relationship with all key stakeholders within and outside the program to ensure smooth delivery of results.

·       Coordination of internal and external resources to maximize project and program success.

·       Ability to quickly grasp complex concepts and use them to Manage projects and to effectively communicate with Key stakeholders.

·       Product Management experience/knowledge required

·       Min 10+ years of relevant work experience is required

·       Bachelor’s Degree in appropriate field of study or equivalent Work Experience

·       Knowledge of Credit and Fraud Servicing Rules or exposure to comparable business rules delivery

·       Experience / Understanding / Certification in Scaled Agile Framework (SAFe) or Product Management or Agile Software Development Methodology

·       Stakeholder management experience is a must

·       Ability to work independently and interact effectively with stakeholders at all organizational levels

·       Ability to handle multiple assignments and tasks independently/with minimal supervision

·       Strong analytical and problem-solving skills

·       High level of flexibility with the ability to absorb new information and adapt to change quickly

·       Excellent written and Verbal communication Skills

·       Motivated self-starter and keen learner

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities