Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

It takes exceptional people to create and manage exceptional products.
We’ve built one of the most respected service brands in the world by creating products that set the standard for ease, convenience, security and innovation. Our product managers are at the center of it all, collaborating with business leaders, partners and engineering teams to shape the products of the future. If that fits your career vision, look no further.

The product of great thinking.
As a key link in the product development and management process, no two days here will be the same, but there are some things you can count on doing:

• Work with customers, key stakeholders, and partners to define product vision, roadmap and business rules definitions

• Understand and apply new trends and competitive best practices into product roadmap and requirements/features

• Support development of product and drive business rules requirements

• Work closely with the design and technology teams to develop, test and deliver defined capabilities for business rules modernization

• Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria

• Work on understanding product impacts and lead the customer journeys and experiences for your products

Best in class value is generated by best-in-class solutions. Global Servicing enable American Express to create differentiated experiences for our internal and external customers. As a member of the Servicing Product & Experiences (SPE) team within the Global Services organization, the successful candidate will join our fast-paced, high performing team as a Product Manager responsible to manage product vision, product roadmap, product backlog refinement, product impacts and prioritization of features related to credit and fraud servicing modernization in order to migrate servicing business rules and capabilities from legacy systems to modernized platforms as part of a critical, complex and highly visible Authorization Modernization Program (AMP - Enterprise 50 program).

As a Product Manager of the SPE team, the successful candidate will be responsible to support a strategic Authorization Modernization Program (AMP) to modernize AXP’s authorization business processes, rules and platforms from legacy mainframe to modern distributed cloud native design framework and user experience. You will work with cross functional program/project teams to ensure the desired results are achieved, actively participating in day to project and product management meetings to lead business rules analysis with impacted teams and stakeholders for Servicing teams. This is an exciting opportunity for a practically minded professional with a track record of successfully leading/defining requirements for new product development in the Financial Services Industry. The successful candidate will be working closely with a wide array of Strategy, Product, Rules, Technology teams, as well as partner areas such as Servicing, Compliance, and Operational Risk.

How will you make an impact in this role?

As the Product Manager, you are responsible to manage product vision, product roadmap, product backlog refinement, product impacts and prioritization of features related to fraud servicing modernization

• Product Management of fraud servicing business rules and associated product impacts, including planning and coordinating day-to-day activities.

• Work with key stakeholders across businesses to lead the product management team in creation of product roadmap, customer journeys, business rules and product vision.

• Lead product management job duties like managing product roadmap, product backlog, prioritization of features, Feature build, etc.

• Effectively communicates insights and plans to cross-functional team members.

• Develop Spreadsheets, Power Point Presentations and Process Maps to document and communicate business needs and journeys.

• Build and maintain relationship with all key stakeholders within and outside the program to ensure smooth delivery of results.

• Coordination of internal and external resources to maximize project and program success.

• Ability to quickly grasp complex concepts and use them to Manage projects and to effectively communicate with Key stakeholders.

Minimum Qualifications

• Product Management experience/knowledge required

• Min 10+ years of relevant work experience is required

• Bachelor’s Degree in appropriate field of study or equivalent Work Experience

• Knowledge of Credit and Fraud Servicing Rules or exposure to comparable business rules delivery

• Experience / Understanding / Certification in Scaled Agile Framework (SAFe) or Product Management or Agile Software Development Methodology

• Stakeholder management experience is a must

• Ability to work independently and interact effectively with stakeholders at all organizational levels

• Ability to handle multiple assignments and tasks independently/with minimal supervision

Preferred Qualifications

• Strong analytical and problem-solving skills

• High level of flexibility with the ability to absorb new information and adapt to change quickly

• Excellent written and Verbal communication Skills

• Motivated self-starter and keen learner

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.