Manager – Digital Delivery

The Manager & ndash Digital Delivery will lead the development and enhancement of world-class health wellness and insurance platforms focusing on client and advisor journeys. The role requires collaboration with SMEs internal/external stakeholders and senior leadership to create innovative solutions addressing key business challenges. It involves digitizing back-end operations and developing front-end mobile/web applications to drive competitive advantage and deliver personalized products and experiences.

Key Responsibilities:

• Oversee end-to-end conceptualization design development and delivery of digital products and platforms across multiple geographies.
• Drive the entire delivery process including research benchmarking contracting budgeting business case approval legal/compliance/risk management partnerships stakeholder management user story creation platform/app development UAT data analytics documentation go-to-market strategy and project KPI achievement.
• Ensure Agile methodologies are implemented throughout the project lifecycle.
• Serve as a business advisor to technical teams during platform creation.
• Collaborate with engineering teams on platform design and architecture.
• Work cross-functionally with internal/external stakeholders legal compliance risk teams developers and designers to execute the product roadmap.
• Prioritize product features based on business needs and constraints.
• Standardize and modularize processes to enable rapid go-live and expansion to new geographies/products.
• Assess market potential and introduce innovations aligned with business needs.
• Represent the organization in regional and global forums contributing to the innovation agenda.
• Promote digital adoption internally and externally.
• Oversee technology evaluations and selections.
• Maintain error logs diagnose issues and set up monitoring protocols.
• Track platform analytics monitor KPIs and report success metrics.
• Anticipate and manage risks affecting project KPIs scope budget or timelines.

Education/Experience

Job Requirements:

• Comfortable working with globally distributed teams.
• Exp : 7 plus
• Proven experience managing B2C mobile and web applications.
• Strong knowledge of API structures mobile/web app development SQL cloud technologies (e.g. Azure or AWS) full-stack technologies (e.g. Java with Angular/React) and BI tools (e.g. Power BI or Tableau).
• Proficient in creating wireframes prototypes data flow diagrams and workflows.
• Agile mindset with a strong execution bias.
• Skilled in JIRA Confluence or other product management tools.
• Capable of drawing insights and communicating effectively with both technical and non technical teams.
• Leadership skills to guide project teams and the business community.
• Ability to innovate and modernize traditional back-office processes.
• Strong written and verbal communication skills.
• Detail-oriented with strong analytical and conceptual abilities.
• Ability to balance short-term needs with long-term strategic goals.
• Trustworthy adaptable and capable of working in a dynamic open culture.
• Exceptional interpersonal skills including teamwork facilitation and negotiation.

Soft Skills:

Innovative mindset

Strong problem-solving abilities

Strategic thinking

Leadership and team management

Excellent communication

Budget - 20 LPA

5 DAYS WORKING

Location - Bangalore