Manager Business Development & Client Relations

Job Title:

• Act as the primary point of contact for key client accounts across metro cities.
• Build, nurture, and maintain long-term client relationships through regular engagement, in-person meetings, and field visits (twice a month).
• Understand client business needs, identify opportunities for expansion, and proactively propose value-added solutions.
• Conduct regular review meetings with clients to assess service delivery, gather feedback, and ensure high satisfaction levels.
• Develop client account plans to drive retention and revenue growth.

2. Business Development

• Identify and pursue new business opportunities within the telecom and allied sectors.
• Prepare and deliver impactful presentations, proposals, and solutions tailored to client requirements.
• Negotiate and finalize commercial terms with new and existing clients.
• Collaborate with the internal leadership team to design and execute sales strategies.
• Monitor market trends, competitor activities, and emerging business opportunities.

3. Service Delivery Coordination (Minimal Recruitment Involvement)

• Coordinate with internal operations and recruitment teams to ensure timely deployment of manpower as per client requirements.
• Oversee onboarding, compliance, and documentation processes for deployed personnel (without direct recruitment involvement).
• Address and resolve operational challenges or escalations in coordination with internal teams.

3. Operations & Workforce Management

• Manage end-to-end staffing operations, including onboarding, compliance, timesheet management, and field staff coordination.
• Resolve operational challenges, address escalations, and ensure smooth deployment of manpower.
• Coordinate with payroll and HR for documentation and statutory compliance of deployed personnel.
• Oversee logistics, travel plans, and operational SOPs for technical staff.

4. Reporting & Strategic Planning

• Prepare periodic business performance reports, sales forecasts, and client account updates.
• Maintain accurate records of client interactions, opportunities, and revenue pipelines.
• Track KPIs related to client retention, account growth, and service delivery excellence.

Required Skills & Competencies

• Strong business acumen and proven ability to grow client accounts.
• Excellent communication, negotiation, and presentation skills.
• Relationship-building expertise with senior stakeholders.
• Ability to travel regularly across major metro cities for client engagement.
• Proactive, self-motivated, and target-driven with a problem-solving approach.

Qualifications & Experience

• Bachelors degree (preferably in Business, Marketing, or related field); MBA is a plus.
• 58 years of experience in

  business development, account management, or client servicing

  in a staffing, telecom, or service-based industry.
• Proven track record of achieving revenue targets and growing strategic accounts.

Travel Requirement

• Willingness to travel to client sites in major metro cities (23 days/month).

Compensation

• As per industry standards and experience.