Manager – Benefits Administration

Job Title: Manager – Benefits Administration Team

Location: Chennai Reports To: VP Global Operations

Job Summary: The Manager – Benefits Administration Team will lead a team of Benefits Administrators, overseeing the operational management of the full employee benefits lifecycle. This role requires strong leadership, operational expertise, and a focus on quality, accuracy, and customer service. The Manager will ensure that team deliverables are completed efficiently while identifying opportunities for process improvements and maintaining compliance with U.S. benefits regulations, ACA, ERISA, and HIPAA guidelines.

Key Responsibilities:

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  Manage and oversee the day-to-day operations of the Benefits Administration Team, ensuring timely and accurate processing of employee benefits transactions, including life events, new hires, hasten enrollments, Evidence of Insurability (EOI) forms, dependent eligibility verification, work status changes, appeals, HSA administration, and payroll adjustments.
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  Lead and supervise open enrollment activities, including file deliveries, census file review, and EDI file verification, resolving errors according to Standard Operating Procedures (SOPs).
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  Conduct and review customer data audits to ensure accuracy and compliance with internal and external requirements.
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  Track team performance metrics and ensure adherence to departmental protocols for time management and task execution.
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  Mentor and develop team members, driving specialization and skill enhancement within the team.
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  Identify process improvement opportunities, implement updates to SOPs, and ensure continuous optimization of benefits administration workflows.
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  Serve as the primary point of escalation for complex issues within the benefits administration lifecycle and collaborate with leadership to resolve challenges.
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  Maintain strong relationships with clients and internal stakeholders, providing high-quality customer service and timely resolution of inquiries.

Qualifications:

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  Bachelor’s degree in Business, Accounting or Commerce.
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  3–6 years of experience in benefits administration, with at least 1–2 years in a leadership or supervisory role.
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  Strong knowledge of U.S. employee benefits administration, ACA, ERISA, HIPAA compliance, and related regulations.
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  Ability to work U.S. shifts and manage client-facing deliverables effectively.

Preferred Skills:

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  Experience with open enrollment activities and EDI processes.
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  Proven ability to manage and coach a team to achieve operational excellence.
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  Proficiency in Microsoft Office (Excel, Word, PowerPoint).
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  Strong customer service orientation and the ability to handle multiple tasks under tight deadlines.

Interpersonal Skills:

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  Excellent written and verbal communication skills.
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  Self-motivated and results-driven, with a focus on team development.
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  Strong analytical and problem-solving abilities.
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  Ability to foster a collaborative, high-performing team environment.