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Management Trainee - Reporting Analyst

0 years

3 - 6 Lacs

gurgaon

Posted:1 week ago| Platform: GlassDoor logo

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Skills Required

management reporting drive ai scaling technology cutting data scheduling monitoring efficiency service staffing reports extract crm excel power automate compliance pivot sql querying tableau communication metrics automation learning integrity purchasing kit

Work Mode

Remote

Job Type

Full Time

Job Description

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Management Trainee - Reporting Analyst
Job Summary
The Real Time & Scheduling Analyst is responsible for monitoring, analyzing, and optimizing workforce schedules to ensure operational efficiency and service level achievement. This role focuses on real-time adherence, intraday adjustments, and proactive scheduling to balance staffing needs with business objectives.

Key Responsibilities:
    Develop and maintain daily, weekly, and monthly reports for operations and management
    Extract, clean, and validate data from multiple sources (CRM, dialer, workforce tools, etc.)
    Create dashboards and visualizations using tools like Excel, Power BI, or Tableau
    Analyze trends and provide performance insights to stakeholders
    Automate reporting processes to improve efficiency and reduce manual effort
    Ensure data accuracy and compliance with client and internal standards
    Collaborate with Operations, Quality, and Workforce teams for data requirements
    Prepare ad-hoc reports as requested by management or clients

Minimum Qualifications/ Skills
    Bachelor’s degree in business administration, Operations, or related field
    Strong proficiency in MS Excel (advanced formulas, pivot tables, macros)
    Knowledge of SQL and data querying (preferred)
    Experience with BI tools (Power BI, Tableau) for visualization

Preferred Qualifications/ Skills
    Analytical mindset with attention to detail and accuracy
    Ability to work under pressure and meet tight deadlines
    Good communication skills for presenting data insights
    Relevant years of experience in reporting or MIS roles within a BPO/KPO environment
    Familiarity with BPO metrics (AHT, SLA, CSAT, etc.)

Working Conditions
    Full-time office-based role. No WFH
    Should be flexible working in US Time zone.
    Fast-paced environment with high attention to detail and accuracy.

Why join Genpact?
    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
    Make an impact – Drive change for global enterprises and solve business challenges that matter
    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.


JobManagement Trainee

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingDec 8, 2025, 5:35:38 AM

Unposting DateJan 7, 2026, 12:29:00 PM

Master Skills ListOperations

Job CategoryFull Time

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