Management Trainee - Reporting Analyst

Ready to shape the future of work?

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Reporting Analyst

The Real Time & Scheduling Analyst is responsible formonitoring, analyzing, and optimizing workforce schedules to ensureoperational efficiency and service level achievement. This role focuses onreal-time adherence, intraday adjustments, and proactive scheduling to balancestaffing needs with business objectives. 

Key Responsibilities:

• Develop and maintain daily, weekly, and monthly reports for operations and management 
• Extract, clean, and validate data from multiple sources (CRM, dialer, workforce tools, etc.) 
• Create dashboards and visualizations using tools like Excel, Power BI, or Tableau 
• Analyze trends and provide performance insights to stakeholders 
• Automate reporting processes to improve efficiency and reduce manual effort 
• Ensure data accuracy and compliance with client and internal standards 
• Collaborate with Operations, Quality, and Workforce teams for data requirements 
• Prepare ad-hoc reports as requested by management or clients  

Minimum Qualifications/ Skills

• Bachelor’s degree in business administration, Operations, or related field 
• Strong proficiency in MS Excel (advanced formulas, pivot tables, macros) 
• Knowledge of SQL and data querying (preferred) 
• Experience with BI tools (Power BI, Tableau) for visualization  

Preferred Qualifications/ Skills

• Good communication skills for presenting data insights 
• Relevant years of experience in reporting or MIS roles within a BPO/KPO environment  
• Familiarity with BPO metrics (AHT, SLA, CSAT, etc.) 
• Should be flexible working in US Time zone.

Why join Genpact?

• Be a transformation leader

   – Work at the cutting edge of AI, automation, and digital innovation 

• Make an impact

   – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career

   – Get hands-on experience, mentorship, and continuous learning opportunities 

• Work with the best

   – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 

• Thrive in a values-driven culture

   – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the tech shapers and growth makers at Genpactand take your career in the only direction that matters: Up. Let’s buildtomorrow together. Genpactis an Equal Opportunity Employer and considers applicants for all positionswithout regard to race, color, religion or belief, sex, age, nationalorigin, citizenship status, marital status, military/veteran status, geneticinformation, sexual orientation, gender identity, physical or mental disabilityor any other characteristic protected by applicable laws. Genpact is committedto creating a dynamic work environment that values respect and integrity,customer focus, and innovation.  Furthermore,please do note that Genpact does not charge fees to process job applicationsand applicants are not required to pay to participate in our hiring process inany other way. Examples of such scams include purchasing a 'starter kit,'paying to apply, or purchasing equipment or training.