Managed Service Provider Programme Enterprise Architect

Managed Service Provider Programme Enterprise Architect

The Role:

We are looking for a strategic and technically adept MSP Enterprise Architect (EA) to drive the success of the Managed Service Provider (MSP) Programme. This role is essential in aligning the MSP’s contractual obligations with the British Council’s enterprise strategy and IT roadmap. The EA will lead architectural governance, assurance, and advisory services across HR, Finance, Procurement, Service Desk, and Digital & Technology. Key responsibilities include ensuring consistency, leveraging existing assets, reducing technical debt, and maximizing ROI. The MSP Programme targets efficiency through AI, automation, and process optimization to deliver cost savings and enhanced compliance.

Accountabilities:

Establishing a structured and comprehensive approach to stakeholder engagement and architectural governance to support the MSP Programme through its Transition and Transformation phases. This includes developing and executing a Stakeholder Engagement Framework, Methodology, and Plan to ensure effective collaboration between the MSP Programme, Director Engineering/D&T Enterprise Architecture, and the British Council’s architecture community.

Delivering EA and IS/IT governance outputs such as compliance and impact/risk assessments, and managing Technology RAIDD. The role ensures stakeholders meet contractual obligations across critical MSP schedules, including services, standards, information security, governance, change, data processing, and transformation.

Architectural assurance is central, involving quality assessments of conceptual and logical artefacts, solution architecture documents (SADs), non-functional requirements (NFRDs), high-level designs (HLDs), and technology recommendations. The role also contributes to the Technology Assurance Board (TAB), D&T governance, and change forums.

Additionally, the role supports the creation and alignment of reference architecture artefacts—such as current state landscapes, conceptual solutions, and technology roadmaps—across core business ecosystems like HR, Finance, Procurement, Contact Centre, and Service Management, ensuring alignment with the British Council’s target architecture and strategic goals.

Requirements of the role:

• Proven experience in defining enterprise architecture aligned with strategic business objectives and transformation goals.
• Skilled in assessing, selecting, and implementing enterprise-level technology solutions, ensuring seamless integration across systems.
• Hands-on experience as an Enterprise Architect in large-scale digital transformation programmes, covering multiple architecture domains (integration, application, information).
• Demonstrated ability to architect and deliver complex, high-value global technology solutions across functional areas like customer and sales.
• Experience in enterprise architecture governance, assurance, and delivery oversight.
• Working knowledge of core business functions (HR, Finance, Procurement, etc.) and related technologies, including SAP, ServiceNow, and Salesforce.
• Experience in cybersecurity best practices (OWASP, NCSC, ISO27xxx), GDPR compliance, and participation in architecture communities and reference model development.
• Experience of participating in architecture Centres of Excellence and Communities of Practice, familiarity of graphical modelling approaches, tools, and management of Reference Architecture repositories
• Experience of business models, operating models, financial models, cost-benefit analysis, budgeting, and risk management
• Experience in creating, communicating and delivering to IS/IT Vision, Strategy, Blueprints and Roadmaps
• Strong leadership, interpersonal, and communication skills with expertise in planning, analysis, and technical problem-solving. Proficient in enterprise architecture, ITSM, ITIL, and modelling languages like UML and ArchiMate. Knowledgeable in IT standards, security, financial modelling, and SDLC methodologies including Agile, DevOps, and Waterfall, with a solid grasp of network and information architecture principles.

Closing Date: Applications will close at 23:59 IST on Saturday 12 Jul 2025

You must have the legal right to work in India at the time of application.

Important Information:

Department:

Contract type:

Pay band

Location

Requirements:

Please note that candidates must have the pre-existing, legal right to work in India.

Mobility / relocation / visa sponsoring support will not be provided.

British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.