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MAC Admin

MAC Admin

Genpact

0 years

0 Lacs

hyderabad telangana india

Posted:6 days ago| Platform:

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Skills Required

support macos management service itil configuration security patch software packaging deployment resolve network authentication onboarding offboarding compliance documentation troubleshooting automation azure mdm communication certification leadership collaborative

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities

We are seeking an experienced Mac Administrator to manage, maintain, and support our macOS environment across the enterprise. The ideal candidate will have strong expertise in Mac management, JAMF administration, and a solid understanding of IT service management practices aligned with ITIL standards. The candidate will play a key role in ensuring a secure, stable, and efficient end-user computing experience for macOS users.

Manage and administer Mac endpoints across the organization, ensuring consistent configuration, security, and performance.
Deploy, configure, and maintain devices through JAMF Pro, including policies, profiles, and patch management.
Perform software packaging, deployment, and updates for macOS applications.
Troubleshoot and resolve issues related to macOS, JAMF, and enterprise integrations (network, authentication, etc.).
Support user onboarding/offboarding and ensure compliance with IT security standards.
Collaborate with IT operations, security, and infrastructure teams to enhance endpoint management capabilities.
Create and maintain documentation for configurations, processes, and troubleshooting steps.
Contribute to automation and process improvement initiatives within the Mac management domain.
Provide input into ITIL-aligned processes such as incident, problem, and change management.

Qualifications we seek in you!

Minimum Qualifications

Relevant year of experience in Mac administration and support in enterprise environments.
Strong hands-on experience with JAMF Pro (configuration profiles, policies, patch management, scripting).
Proficiency in macOS troubleshooting, deployment, and lifecycle management.
Familiarity with Active Directory, Azure AD, MDM, and enterprise security integrations.
Working knowledge of ITIL processes (Incident, Problem, Change Management).
Strong analytical, documentation, and communication skills.
Preferred / Nice-to-Have Certifications:
JAMF 100 or higher certification (advantageous).
ITIL Foundation Certification (preferred).

Preferred Qualifications/ Skills

Strong leadership and team facilitation abilities
Excellent time management and task prioritization
Focused on driving continuous improvement and automation
Collaborative, transparent, and proactive communicator
Ability to balance technical depth with business context

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MAC Admin