M365 L2 Support - Technical Lead- 100% Remote

VGreen Technology Solutions (VGreenTEK)

8 years

3 - 9 Lacs

thiruvananthapuram

Posted:1 month ago| Platform: GlassDoor logo

Apply

Skills Required

support duration flow management sharepoint onedrive configuration power azure connect mfa compliance mobile mdm security portal retention score analysis data licensing service mapping reporting model audits powershell automation scripting api monitoring dashboard itil servicenow freshservice communication documentation

Work Mode

Remote

Job Type

Part Time

Job Description

M365 L2 Support - Technical Lead/Senior Engineer
Experience:8+ Years
Duration: 3 months
Working Hours: - 06:30 PM to 03:30 AM IST.
Location: 100% Remote
Rate:1 LPM
PRIMARY SKILLS
Microsoft 365 Administration

Microsoft Exchange Online (mail flow, mailbox management, hybrid configuration)
Microsoft Teams administration and troubleshooting
SharePoint Online site and permission management
OneDrive for Business configuration and support
Microsoft 365 Admin Center and Power Platform basics

Identity & Access Management (IAM)

Microsoft Entra ID (Azure AD) – user, group, role, and policy management
Azure AD Connect and Hybrid Identity support
Conditional Access Policies and MFA configuration
SSO (Single Sign-On) and Federation concepts
Role-Based Access Control (RBAC)

Endpoint Management & Intune

Microsoft Intune – policy configuration, compliance management, endpoint onboarding
Mobile Device Management (MDM) and Mobile Application Management (MAM)
Device lifecycle management (Windows Autopilot, BitLocker, etc.)

Security & Compliance

Microsoft 365 Defender Suite (Defender for Office 365, Identity, Endpoint)
Microsoft Purview (Compliance Portal – DLP, retention, eDiscovery)
Microsoft Secure Score analysis and remediation
Data Loss Prevention (DLP) policy creation and enforcement
Information Protection (Sensitivity Labels, Compliance Policies)

Licensing & CSP Engagement

Microsoft 365 licensing plans and service mapping (E3, E5, add-ons)
License assignment and usage reporting via M365 Admin Center / PowerShell
CSP model understanding – license allocation, audits, renewals, offers

PowerShell & Automation

PowerShell scripting for Microsoft 365, Exchange Online, and Azure AD
Microsoft Graph API (basic awareness for advanced automation)
Automated reporting and user management tasks

Monitoring & Support Operations

Microsoft Service Health Dashboard and Message Center
Incident, Request & Change Management (ITIL framework)
Root Cause Analysis (RCA) and problem resolution documentation
Support ticketing systems (ServiceNow, Freshservice, etc.)

Soft Skills & Collaboration

Effective communication with internal teams, CSPs, and end-users
Analytical and problem-solving mindset
Documentation and knowledge base creation
Ability to work in 24x7 support environments and rotational shifts

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.