Logistics Supervisor

Company Overview

About The Role

Logistics Coordinator

D2C, e-commerce marketplaces, and quick-commerce platforms

Key Responsibilities

• Order Fulfillment & Dispatch
• Manage daily order processing for D2C websites, marketplaces (Amazon, Flipkart, etc.), and Q-commerce partners (Blinkit, Zepto, Instamart).
• Coordinate with warehouse teams for picking, packing, and timely dispatch.
• Monitor same-day and next-day dispatch SLAs, especially for Q-commerce.
• Logistics & Transportation
• Schedule pickups and coordinate with logistics partners (Delhivery, Bluedart, Xpressbees, Shadowfax, etc.).
• Track shipments, handle escalations, and ensure On-Time Delivery (OTD).
• Optimise logistics cost through consolidation and route planning.
• Inventory & Warehouse Coordination
• Maintain accurate inventory levels for multiple channels.
• Collaborate with warehouse staff to ensure FIFO, stock rotation, and quality checks.
• Reconcile GRNs, returns, and damages.
• Marketplace & QC Operations
• Manage inwarding, replenishments, and RTV (Return to Vendor) for quick-commerce dark stores.
• Ensure correct cataloguing, packaging standards, and labelling as per partner guidelines.
• Monitor platform performance dashboards for SLA compliance.
• Documentation & Reporting
• Maintain daily MIS for orders, shipments, costs, delays, cancellations, and returns.
• Prepare weekly reports on logistics KPIs: OTD, RTO %, QC fill rates, inventory accuracy.
  

Requirements

Key Requirements

• 2–5 years of logistics experience in FMCG—mandatory.
• Strong understanding of D2C, e-commerce, and quick-commerce operations.
• Hands-on experience with shipping aggregators, warehouse coordination, and SLAs.
• Proficiency with Excel/Google Sheets, dashboards, and order management systems.
• Ability to work in a fast-paced, high-volume operational environment.
• Strong communication, problem-solving, and vendor management skills.
  

Preferred Experience

• Worked with high-velocity FMCG or food products.
• Experience with cold chain (if applicable).
• Worked with OMS/WMS platforms like Vinculum, Unicommerce, EasyEcom, or Zoho.