178 License Management Jobs - Page 5

Job Title : License Fulfillment Analyst Qualification : Any Graduate Experience : 1+Years Must Have Skills : Able to Handle Inbound & Outbound calls, Customer Emails/Chats, Managing Escalations Hands-on experience in working on Software License Fulfillment. Very good understanding of License Provisioning Problem solving and analytical skills Customer/Client facing experience Proficient MS Excel & Preferred Telecom Background. Good to Have Skills : Good understanding of License Fulfillment. Clear written & oral communication skills with internal & external customers. Sound analytical & interpersonal skills Strong troubleshooting and diagnosis skills Training experience will be handy. Experience in working on Any CRM. Roles and Responsibilities : Support Request received on any CRM Tool i.e. related to software license fulfillment. Validating data received and working with sales, customer and technical team on License Provisioning and customer support cases. Track progress of request received. Use existing knowledge base to provide a customer facing root cause assessment. Able to handle customer inbound/ outbound call /chats and respond on time maintaining SLAs. Location : Bangalore CTC Range : 3.5 lpa (lakh per annum) Notice period : Immediate - 30 Days Shift Timings : US Shift Mode of Interview : Virtual Mode of Work : Hybrid Mode of Hire : Permanent Note : The Process lead role reflects a bridging role between supervision and executive layer. This role is responsible as a subject-matter expert and fulfills any training/knowledge deficiency and documentation in the process. At the same time work along with executive layer as guide and senior member. This role is important from a management perspective as it is the connecting role between people and process. Thanks & Regards, HR Sneha Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA Direct Number: 0867432406 /Whatsapp- 8951047887|

Job Title : License Fulfillment Analyst Qualification : Any Graduate Experience : 1+Years Must Have Skills : Able to Handle Inbound & Outbound calls, Customer Emails/Chats, Managing Escalations Hands-on experience in working on Software License Fulfillment. Very good understanding of License Provisioning Problem solving and analytical skills Customer/Client facing experience Proficient MS Excel & Preferred Telecom Background. Good to Have Skills : Good understanding of License Fulfillment. Clear written & oral communication skills with internal & external customers. Sound analytical & interpersonal skills Strong troubleshooting and diagnosis skills Training experience will be handy. Experience in working on Any CRM. Roles and Responsibilities : Support Request received on any CRM Tool i.e. related to software license fulfillment. Validating data received and working with sales, customer and technical team on License Provisioning and customer support cases. Track progress of request received. Use existing knowledge base to provide a customer facing root cause assessment. Able to handle customer inbound/ outbound call /chats and respond on time maintaining SLAs. Location : Bangalore CTC Range : 3.5 lpa (lakh per annum) Notice period : Immediate - 30 Days Shift Timings : US Shift Mode of Interview : Virtual Mode of Work : Hybrid Mode of Hire : Permanent Note : The Process lead role reflects a bridging role between supervision and executive layer. This role is responsible as a subject-matter expert and fulfills any training/knowledge deficiency and documentation in the process. At the same time work along with executive layer as guide and senior member. This role is important from a management perspective as it is the connecting role between people and process. Thanks & Regards, HR Tanishaa.S Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA Direct Number: 0867432405 /Whatsapp- 7899490271 |

Architect, implement, and maintain enterprise-wide backup and recovery solutions using EMC NetWorker and Dell EMC Data Domain. Serve as the SME (Subject Matter Expert) for backup technologies, advising on best practices, DR strategies, compliance, and optimization. Lead the design and execution of backup policies, retention strategies, and disaster recovery exercises. Manage the day-to-day operations and performance tuning of backup environments across physical, virtual, and cloud platforms. Collaborate with cross-functional teams (e.g., server, storage, DBAs, application teams) to ensure consistent data protection coverage. Troubleshoot complex backup/restore failures, and implement preventive measures. Perform periodic capacity planning, patch management, and performance analysis. Create and maintain detailed technical documentation and operational runbooks. Mentor junior team members and provide knowledge transfer. Participate in audit reviews, ensuring backup processes meet compliance standards (e.g., SOX, GDPR, HIPAA). Engage with vendors for support, roadmap discussions, and license management. Job Description - Grade Specific EMC Networker Avamar Data Domain Backup Administration Skills (competencies)

JD: Windows and Office 365 Level 3: Microsoft's Windows operating system and Office 365 suite, include troubleshooting complex issues. The role typically includes managing the Active Directory and O365, ensuring security compliance, and collaborating with other IT teams. Key Responsibilities: Windows Server Administration: Install, configure, and maintain Windows Server operating systems, including Active Directory, DNS, DHCP, and GPOs. Office 365 Management: Administer and manage Exchange Online, SharePoint Online, OneDrive for Business, and Teams. Security: Implement and enforce security measures, including multi-factor authentication, data loss prevention policies, and security best practices. Troubleshooting: Provide advanced troubleshooting for complex issues related to Windows and Office 365 environments, including Active Directory, DNS, and Exchange Online. Licensing Management: Manage and optimize Office 365 licensing Hybrid Environments: Manage and maintain hybrid environments, bridging on-premises Exchange servers with Exchange Online. Migration and Integration: Perform migrations from on-premises to Microsoft 365, including Exchange Online, SharePoint, and OneDrive migrations. Automation: Develop and utilize PowerShell scripts for automation, monitoring, and troubleshooting. Collaboration: Collaborate with cross-functional teams to ensure seamless integration of IT services. Documentation: Maintain detailed documentation of procedures and best practices. Incident Management: Provide advanced troubleshooting for complex issues related to M365 and ensure minimal downtime. Performance Monitoring: Monitor and optimize system performance. Training and Mentoring: Mentor other resources and provide training on Windows and Office 365 technologies. Candidates matching above requirements can share your CVs at sandhya.dhand@kfintech.com

Job Summary: We are seeking an experienced Export Operations executive to join our FMCG manufacturing company. The Export Operations Manager will be responsible for managing and overseeing all aspects of the export operations, including documentation, shipment scheduling, logistics coordination, and compliance with regulatory requirements. The successful candidate will have a minimum of 10 years of experience in export operations, preferably in the FMCG industry. Work location will be in the corporate office, but should be flexible to travel to the factory as and when needed. Key Responsibilities: 1. Manage all export operations activities, including documentation, shipment scheduling, logistics coordination, and compliance with regulatory requirements. 2. Ensure timely and accurate processing of export orders and shipments. 3. Manage relationships with custom clearing agents and logistics providers to ensure timely and accurate delivery of goods. 4. Ensure compliance with all relevant export regulations and requirements, including customs regulations, export controls, and trade sanctions. 5. RODTEP and MEIS schemes documentation 6. EBRCs coordinating from bank remittances Qualifications: 1. Bachelor's degree in Business Administration, Logistics, International Trade, or related field. 2. Minimum of 6 years of experience in export operations, preferably in the FMCG industry. 3. Knowledge of export regulations, customs regulations, export controls, and trade sanctions. 4. Strong communication and negotiation skills. 5. Experience in managing and developing export operations process. 6. Proficiency in Microsoft Office Suite. 7. Ability to work in a fast-paced, deadline-driven environment. 8. Strong attention to detail and ability to multitask. If you meet the above requirements and are interested in this opportunity, please submit your resume and cover letter for consideration. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Summary: We are seeking a detail-oriented Software Asset Manager (SAM) to oversee the acquisition, deployment, utilization, and compliance of software assets across our clients organization. The SAM resource will develop and implement policies and procedures to optimize software costs, ensure license compliance, and mitigate risks related to software usage. Key Responsibilities: Software Asset Lifecycle Management Track and manage software assets from procurement to retirement. Maintain an up-to-date inventory of all software licenses and usage. Ensure software deployment aligns with licensing agreements. Compliance & Risk Management: Monitor compliance with software licensing agreements and regulatory requirements. Conduct regular audits and mitigate risks associated with unlicensed or underutilized software. work with legal and procurement teams to manage software vendor agreements. Cost Optimization & Vendor Management: Analyze software usage and recommend cost-saving strategies. Negotiate contracts with software vendors and maintain relationships. Assist in budget planning for software acquisitions and renewals. Process Improvement & Reporting: Develop and implement policies to enhance software asset management processes. Generate reports on software usage, compliance status, and cost analysis. Work with IT, procurement, and finance teams to align SAM strategies with business goals. Qualifications & Skills: Education: Bachelor's degree in IT, Business Administration, or a related field. Experience: 5-10 years in Software Asset Management, Software Compliance, License verification, License Management and IT procurement. Technical Skills: Proficiency with SAM tools (e.g., Flexera or Service Now) (Optional) Understanding of software licensing models (SaaS, Perpetual, Subscription).

Job Description for Associate Technical Analyst: - The Asset Management Analyst will be responsible for managing the end-to-end lifecycle of IT assets, primarily focusing on Device Life Cycle Management (DLM). This role will involve overseeing the procurement, inventory management, deployment, and disposal of IT assets such as laptops, desktops, mobile devices, and other hardware, ensuring compliance with internal policies and industry standards. Experience 1-3 years of experience in IT Asset Management, with a focus on device lifecycle management (DLM). Education 3 Year Diploma after 12th or Any Graduate or 15 Years of Education Skills Excel Proficiency : Advanced skills in Excel (PivotTables, VLOOKUP, advanced functions) for reporting and data analysis. Lifecycle Management : Solid understanding of the full asset lifecycle, from procurement, deployment, management, and disposal. Audits & Reconciliations : Ability to conduct periodic audits and perform reconciliations to ensure accuracy of asset records. Vendor & Logistics Coordination : Collaborate effectively with vendors and logistics partners to ensure timely and accurate delivery and return of IT assets. ITIL Knowledge : Understanding of ITIL practices in managing IT assets, particularly for procurement and disposal. Documentation & Reporting : Strong documentation skills and ability to generate reports regarding asset statuses, procurement, and disposal. Rolls & Responsibilities Asset Lifecycle Management : Manage the entire asset lifecycle for IT equipment (from procurement to disposal) in line with business requirements and policies. Asset Records Management : Maintain and update IT asset records in ServiceNow or other asset management systems to ensure accuracy and completeness. Inventory Management : Ensure that the inventory of IT assets is up to date, including tracking asset quantities, locations, and statuses. Generate regular reports on asset inventory, procurement status, and lifecycle management metrics Audits: - Conduct periodic asset audits and inventory reconciliations to ensure data integrity and compliance with internal and external standards. Vendor Coordination : Work with vendors teams to ensure timely acquisition of IT assets, keeping track of orders, receipts, and invoicing Asset Deployment & Disposal : Coordinate the deployment of new assets to end users and manage the proper disposal or recycling of retired assets. Logistics & Delivery Coordination : Liaise with logistics partners to ensure timely and accurate delivery of IT assets to users End-User Support : Work closely with IT support teams to resolve asset-related issues, such as hardware failures, repairs, or replacements

Job Title: Senior Technical consultant Experience Level: 10+ Years Location: [Chennai] Job Summary: We are seeking a highly skilled Senior Technical Consultant with 10+ years of hands-on experience in overseeing and managing complex IT environments. The ideal candidate will demonstrate proficiency in Office 365 administration, Oracle Cloud infrastructure, and security compliance. This role requires a problem-solver who can deliver high-quality technical support and collaborate effectively with cross-functional teams to ensure seamless system performance. Key Responsibilities: Office 365 Administration & Management: Oversee deployment, configuration, and management of Office 365 applications and services. Administer user accounts, licenses, and permissions across Office 365 components, including SharePoint, OneDrive, Teams, and Outlook. Provide expert support for email migrations and integration of Office 365 tools within existing IT infrastructure. Security & Compliance: Ensure compliance with internal and external security standards across Office 365 environments. Proactively monitor for potential vulnerabilities, implement security enhancements, and address compliance issues. Oracle Cloud Infrastructure: Manage and support Oracle Cloud Infrastructure and other IT systems. Troubleshoot technical challenges and streamline workflows in Oracle Cloud environments. Technical Support & Problem Resolution: Lead in diagnosing, troubleshooting, and resolving advanced technical issues. Develop and document standard operating procedures for recurring technical problems. Collaboration & Team Leadership: Act as the primary escalation point for complex technical issues. Work closely with internal IT teams and external vendors to ensure system uptime and reliability. Key Qualifications: 10+ years of professional experience in technical support engineering or system administration roles. Hands-on expertise with Office 365 administration , Azure Active directory including configuration, deployment, and support. Proven experience in Oracle Cloud infrastructure , including system design and troubleshooting. Strong understanding of IT security and compliance frameworks . Excellent problem-solving and analytical skills. Strong communication skills to collaborate across teams and effectively support end-users. Position Requirements - Skills & Competencies: Technical Skills: Advanced knowledge of Office 365 applications and services (SharePoint, OneDrive, Teams, Outlook). Expertise in Oracle Cloud infrastructures and related technologies. Proficiency in PowerShell scripting or other automation tools. Familiarity with ITIL frameworks and service management best practices. Problem-Solving: Strong analytical and troubleshooting abilities to address complex technical challenges effectively. Ability to anticipate potential issues and proactively implement solutions. Communication & Interpersonal Skills: Clear and concise communication skills for supporting technical and non-technical audiences. Effective collaboration with cross-functional teams and external vendors. Strong leadership capabilities to guide junior team members and manage escalations. Qualifications and Experience: Bachelors / Masters degree in computer science, Information Technology, or a related field; relevant certifications (e.g., MCSE, MCSA, Azure Administrator, Oracle Cloud Infrastructure) are a plus. Extensive experience (10+ years) managing Active Directory, Office 365, Azure Cloud, Oracle Cloud Infrastructure, and IT infrastructure. Strong knowledge of Windows Server environments, AD architecture, O365 services, OCI, Azure, and cloud technologies. Preferred Skills: Experience with scripting or automation tools (e.g., PowerShell). Certifications in Office 365, Azure and Oracle Cloud. Familiarity with ITIL or similar frameworks for IT service management.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Global Trade Services Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication within the team and stakeholders. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure effective communication within the team and stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Global Trade Services- Strong understanding of SAP modules integration- Experience in SAP implementation projects- Knowledge of SAP best practices- Experience in leading application development projects Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP Global Trade Services- This position is based at our Hyderabad office- A 15 years full-time education is required Qualification 15 years full time education

Role & responsibilities You will sit within the Oasys LS-DYNA software group, working closely with and reporting to the (UK-based) Global Operations Manager. The post-holder role includes the following activities: Providing excellent customer service as a first point of contact for general enquiries Responding to, or delegating enquiries efficiently and effectively including new sales enquiries, license requests, technical support requests, training requests etc. Triaging technical software support queries, liaising with the Support Team to ensure queries are dealt with quickly and efficiently. Assisting global Sales Team / Account Managers with production of documents as part of the sales process (quotations, license agreements etc.). Liaison with UK-based Business Operations and Sales teams; support / cover to other team members as necessary. Processing software sales orders including logging Purchase Orders, generating orders and invoices. Working with our Client Relationship Management system to accurately process orders, track licenses and manage support cases. Proactively seek ways to improve Operations workflows, including identification of ways to provide better customer service. This role requires working shifts that align with UK business hours (3 days per week) to support operational coverage. Preferred candidate profile Essential skills and experience (At least 3 years) experience in an order processing or customer service environment Excellent professional customer services skills and orientation Experience in working with CRM / database systems (Microsoft Dynamics 365 preferred) Excellent communication and writing skills Excellent interpersonal and time management skills Demonstrated organisational and analytical skills Ability and willingness to perform in fast paced, rapidly changing environment Microsoft Office experience essential

Responsibilities: Develop, implement, and maintain a robust compliance framework for all retail operations (including stores, warehouses, and e-commerce). Monitor and ensure compliance with applicable laws and regulations such as: FSSAI, Labour Laws, Shops & Establishments Act, GST, Legal Metrology, POS guidelines. Conduct regular audits, risk assessments, and gap analyses. Provide guidance on regulatory matters to internal stakeholders. Manage compliance training programs for employees across departments. Lead investigations into alleged compliance violations and report findings to senior management. Ensure vendor and supply chain compliance with legal and company standards. Monitor policy changes and advise on regulatory developments in the retail and e-commerce space. Collaborate with external consultants or regulatory bodies as needed. Ensure data privacy and consumer protection compliance across digital platforms. Qualifications & Experience: Bachelors degree in Law, Business, Finance, or related field. Compliance certifications (e.g., CCEP, ICA, ISO) are preferred. 58 years of relevant compliance experience, preferably in the retail, FMCG, or e-commerce sector . Sound understanding of Indian retail laws and regulations. Strong communication, analytical, and interpersonal skills. Ability to manage cross-functional projects and work under pressure.

To ensure company adheres to statutory ®ulatory requirements while supporting legal , compliance and intellectual property functions. He will play a key role in managing corporate governance, secretarial duties .

Prepare due diligence report after physical verification of all documents Monitor n control total compliance within agreed time Ensure timely planning n execution of compliance projects Identify relevant case laws to get the case in favor of the Co Required Candidate profile Establish relevant system to fetch details of renewal/approval of licences from Government Prepare, review n ensure adherence to department policies n SOPs Ensure timely execution of new legal changes

Role & responsibilities Prepares documents and forms to move goods efficiently through import and export steps and procedures. Import Export documentation knowledge. Co-ordination with shipping lines and custom authorities. Knowledge about Import Export License and benefits. Reviews paperwork and documents to ensure shipping, handling, storage charges, and customs fees are billed correctly. Prepares documents of Remittance-related to banking for Imports. Maintains a database that tracks merchandise. Reports and MIS of Import preparation. Processes claims on merchandise shortages and overages. Performs other duties as assigned. Preferred candidate profile : (Immediate Joinee) Excellent verbal and written communication skills. Knowledge of shipping regulations and policies. ERP knowledge is preferable. Manufacturing Sector Experience is must. Excellent organizational skills and attention to detail. Proficient with Microsoft Office Suite or related software. Job Location : Vahuli, Bhiwandi Qualification : Graduate (B.com) M.Com, Diploma in Imports & Exports Experience : Minimum 3-8 years in Manufacturing Industry.

Overview Lutron s Gurgaon team is seeking a technically driven professional to join our Salesforce (SFDC) team. In this role, you will leverage your technical expertise to solve complex business challenges and deliver high-quality Salesforce solutions. You ll collaborate closely with a team of skilled Computer Science and IT professionals, contributing to innovative projects that support our global operations and enhance the customer experience. Responsibilities As an Information Technology Representative at Lutron you will: Work across multiple Salesforce clouds, including Sales, Service, Marketing, CPQ, B2B Commerce and Field Service Interact with users across various Lutron business units and regions, solving their Salesforce-specific technical issues and providing new features to improve business processes Work in an Agile/SAFe team environment Utilize your knowledge of computer systems, cybersecurity, data analytics, programming language, and networking to creatively solve technical problems Work across all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports Provide global user support Interface with other Salesforce developers, testers, and architects to solve user issues or implement/support new capabilities Collaborate with team members using strong written and verbal communication skills Identify and suggest possible improvements on procedure Stay aligned to Lutron s culture and values Be passionate Be flexible and adaptable to changing markets Be an innovative thinker Be customer focused Be ethical Qualifications Lutron is looking for candidates with the following criteria: Minimum 4-year Bachelors Engineering degree in Computer Science or Information Technology with a minimum percentage of 60%. 1-2 year experience as a Salesforce Developer or Administrator Knowledge and experience of software development processes and best practices (Agile or Scrum) A proactive attitude to platform enhancements and desire to implement best practice solutions Strong problem-solving and strong written and communication skills Strong service mind-set Strong attention to details Salesforce certifications and Trailhead learnings are preferred Lutron Electronics position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization.

Hi, We are having an opening for License Compliance & GRC Manager a our Mumbai location. Job Summary : We are seeking a dynamic and detail-oriented Manager HAM, SAM, Licensing Compliance, and GRC to lead the governance of IT assets and licensing compliance while also managing governance, risk, and compliance (GRC) functions. This strategic role will oversee hardware and software asset management (HAM/SAM), ensure compliance with licensing agreements, and implement IT GRC frameworks in line with organizational policies and global standards. The ideal candidate should have a strong understanding of IT asset lifecycle management, licensing models, audit processes, and regulatory compliance, along with proven experience in risk management, policy enforcement, and IT governance. Areas Of Responsibility : 1. Hardware & Software Asset Management (HAM/SAM): Manage the full lifecycle of IT assets (procurement to retirement). Maintain accurate inventories for hardware and software using ITAM tools. Define and enforce asset tracking standards and policies. Optimize asset usage and reduce costs through efficient deployment and redeployment strategies. 2. Licensing Compliance: Ensure adherence to software licensing agreements and regulatory requirements. Conduct regular audits and true-ups for major software vendors (Microsoft, Adobe, Oracle, etc.). Track software usage and entitlements to prevent overuse or underutilization. Work with procurement, legal, and vendor management for contract reviews and renewals. 3. Governance & Reporting: Generate regular reports and dashboards on asset utilization, compliance status, and cost optimization. Establish KPIs and SLAs for IT asset management and ensure alignment with global governance standards. Collaborate with procurement, finance, security, and infrastructure teams for process integration. 4. Team & Vendor Management: Lead a team of analysts/coordinators for asset and compliance operations. Liaise with software/hardware vendors and external auditors as required. Drive training and awareness on asset handling and compliance best practices. Educational Qualification : Bachelors degree in Information Technology, Computer Science, or a related discipline. Specific Certification : ITIL v4 Foundation Certified Software Asset Manager (CSAM) Microsoft Licensing Specialist Certification Skills : Strong analytical and audit skills Excellent communication and stakeholder management Policy writing and enforcement Risk identification and mitigation Attention to detail with process-driven mindset Experience : 8-12 years of experience in IT asset management, software compliance, and IT GRC. Strong understanding of global compliance frameworks (ISO 27001, NIST, SOC 2, GDPR, etc.). Expertise in tools such as ManageEngine, Flexera, Lansweeper, or SCCM. Demonstrated experience in licensing audits and compliance management.

The Subscription License Compliance Team The Subscription License Compliance Team s mission is to increase ARR by recovering lost revenue due to compliance overages. We do this by educating and enabling our customers, partners, and employees. The Senior Manager, Subscription License Compliance Opportunity Reporting to the Head of Subscription Compliance, this role will be responsible for all compliance-related activities in the Asia-Pacific ( APAC ) region. You will work with internal tools and systems to determine if Okta s customers are in compliance with the terms and conditions of their agreements. When subscription violations are identified, You will collaborate with Sales and other internal teams to resolve the compliance issues and drive revenue growth while ensuring a positive sales experience for the customer. You have strong leadership skills and are capable of driving action across many functions. You are a confident business partner, a critical thinker, and extremely analytical. You are comfortable operating at all levels, with an eye on the strategic big picture, while also able to understand the nuances of specific products and customers. What you ll be doing Lead the Subscription License Compliance Program in APAC Work extensively across several internal organizations such as Sales, Renewals, Customer Success, Deal Desk, Product, Data, Legal, and Operations Strategize with Account Teams in driving true-up, upsell, and cross-sell opportunities Handle both internal and external compliance-related escalations Responsible for ongoing Sales / Account Team training and enablement Help create and improve compliance policies, procedures, playbooks, and best practices Attend and present at Sales Quarterly Business Reviews (QBRs) Manage compliance engagements from beginning to end Analyze and interpret complex subscription activation, usage, and contract data Update key stakeholders on the compliance function s impact, learnings, and projects What you ll bring to the role 8+ years of subscription compliance, license compliance, license management, contract compliance, software audit, software asset management, IT asset management, and/or other related experience Experience working with VP-level and C-level personnel Strong negotiation skills, written and verbal communication skills Project management skills, organizational and time management skills Process improvement capabilities, precise attention to detail Strong analytical, research, and critical thinking skills Ability to work in a dynamic fast-paced environment And extra credit if you have experience in any of the following! Audit and/or compliance experience at a high-growth SaaS company Knowledge of SaaS financial, operational, and business metrics Experience with Salesforce, Tableau, Google Workspace, and Slack

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Key Responsibilities:-1.Act as a project management lead for the HAM CMDB delivery projects.2.Provide end to end support for managing the HAM CMDB engagements.3.Leads a team of Specialists and analysts for ensuring defect free client deliverables and meeting all KPIs.4.Maintain currency on policy and process documents.5.Configure, develop, enhance, and implement application maps using service mapping.6.Handling Stakeholders and conducting scheduled cadence with them. Technical Experience:-1.Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera, Snow SLM, SCCM.2.Minimum 10- 12 years of experience in ITAM delivery and 10 years of experience in IT asset / CMDB management.3.Should have very good understanding of CSDM and Service Mapping concepts and should have applied this on previous engagements. Professional Attributes:-1.Excellent communication written and oral and interpersonal skills.2.Strong communication and presentation skills.3.Should be open to manage and oversee multiple projects.4.Desirable certified Asset manager- CITAM. Educational Qualification:-Graduate with 15 years of education Additional Information:-Flexible Working hours Qualifications Graduate with 15 years of education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Global Trade Services Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members and stakeholders. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Ensure effective communication among team members and stakeholders Implement best practices for application design and configuration Professional & Technical Skills: Compliance Management Customs Export Customs Import Default Data in Customs Export/ Import Idoc/ XML knowledge to validate data form messages triggered in Customs Should have experience in FIORI tiles operations in GTS Should have good knowledge on OTC and P2P areas to create test data Finding logic for FDs, co-ordinating with ABAP team and writing FDs Writing Configurational documents Preparing and writing Test Cases Should be able to use tools like HP for Testing tool and upload the Test Cases in the tool Execute Test cases using HP or any other tool and updating them Co-ordinating with ABAP team and fixing issues Should be able to find SAP notes or login SAP OSS notes for support and work for closure Configuration and Testing Additional Information: The candidate should have a minimum of 5 years of experience in SAP Global Trade Services This position is based at our Nagpur office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : ServiceNow Software Asset Management (SAM) Minimum 7.5 year(s) of experience is required Educational Qualification : Degree in IT or Business related discipline Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of software applications and resolving technical issues efficiently. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Ensure effective communication within the team Implement best practices for software license management Conduct regular audits to ensure compliance with software licensing agreements Professional & Technical Skills: Must To Have Skills:Proficiency in Software License Management Strong understanding of software asset management principles Experience in implementing ServiceNow Software Asset Management (SAM) Knowledge of software licensing models and agreements Familiarity with license optimization strategies Additional Information: The candidate should have a minimum of 7.5 years of experience in Software License Management This position is based at our Pune office A Degree in IT or Business related discipline is required Qualifications Degree in IT or Business related discipline

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Manage and prioritize support tickets to ensure timely resolution. Conduct root cause analysis for recurring issues and implement preventive measures. Develop and maintain technical documentation for troubleshooting and knowledge sharing. Stay updated with the latest industry trends and technologies to provide effective support. Professional & Technical Skills: Must To Have Skills:Proficiency in Software License Management. Strong understanding of software licensing models and compliance. Experience in managing software licenses and ensuring compliance. Knowledge of license optimization techniques to minimize costs. Familiarity with license management tools and software asset management. Good To Have Skills:Experience with ITIL framework. Experience in supporting cloud-based applications. Knowledge of software asset management best practices. Additional Information: The candidate should have a minimum of 5 years of experience in Software License Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

PF Detection is mandatory Job Description: Primary: Manage the complete life-cycle of laptop/desktop/VDI environment from provisioning, on-going support, to decommissioning Provide remote and deskside technical support for Windows Desktop OS and Mobile OS, File and , Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.) and other productivity applications, connectivity (network and security), and antivirus End User Patch & Image Management (installing / reinstalling Standard Images) Packaging & Software Distribution Identify and diagnose issues and problems (L1.5 support services) using SOPs and knowledge-base for applications and infrastructure Align with client s Global EUC team; work closely and provide technical support to other IT teams Secondary: Monitoring the infrastructure [servers, storage and networking] and databases using native tools and Solarwinds Answer requests raised via telephone, email, chat or portal Categorize and record reported queries in Ticketing tool (ServiceNow) and provide solutions Advise users on appropriate course of action Monitor issues from start to resolution and provide timely customer and internal updates using a computer-based ticketing system (ServiceNow) Escalate, if needed, unresolved problems to a higher level of support (L2 / L3) Asset & License Management Receive, log, and store internal packages Conduct cabinet/cage checks (daily) Perform and document inventory verification/counts Work flexible shift schedules and provide rotational on-call coverage if needed Report to the facility within a specified time for emergency outage assistance Ability to prioritize tasks and work on multiple assignments in a fast-paced and highly challenging environment Other ad-hoc duties assigned by supervisor

Leads development of infrastructure for new projects across business verticals and geographies Leads maximisation of uptime of plant, depots, offices through maintenance activities carried out by own and contractual teams Develops and manages vendors for prompt maintenance Ensures optimum utilisation of resources Obtains approvals from government and related recognised institutions such as Railways, IITs, Public Work Departments, MES in order to become empanelled vendors for government and other public sector institutions. Ensures implementation of all statutory compliances including health, Safety, Environment guidelines towards Assists the leadership team in the project planning and budgeting process To lead maintenance of plant, depots and offices in order to maximise uptime in compliance of statutory guidelines, health, safety, environment norms, standard operating processes and standard maintenance practices To obtain and renewal of applicable certificates/ licences/ approvals through liaison with government officials To lead new project development across locations towards process improvement and business growth through development of infrastructure and obtaining permissions to start the projects

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth! Job Summary: The Google Workspace for Education Licensing Specialist will be a pivotal figure in guiding educational institutions through the complexities of Google Workspace for Education licensing. This role demands a comprehensive understanding of the various Google Workspace for Education editions (such as Fundamentals, Education Standard, Education Plus, and the Teaching and Learning Upgrade), their distinct features, and associated licensing models. The specialist will serve as a trusted advisor to K-12 and higher education clients, helping them select optimal licensing solutions, supporting the sales and procurement process, managing licensing agreements, ensuring compliance, and maximizing the value of their Google Workspace investment. Key Responsibilities: Licensing Expertise Consultation: Act as the primary subject matter expert on all Google Workspace for Education licensing matters for educational clients and internal teams. Maintain an in-depth, current knowledge of all Google Workspace for Education editions, add-ons (e.g., Gemini for Education, Endpoint Education Upgrade), feature sets, and licensing structures, including understanding of pooled storage and per-license benefits. Consult with K-12 and Higher Education institutions to assess their specific needs, student and staff numbers, and desired functionalities to recommend the most suitable and cost-effective licensing strategies. Clearly articulate the distinctions and advantages of various license types (e.g., student, staff, archived user) and their implications for accessing Google Workspace tools and services. Sales Procurement Support: Collaborate closely with sales and account management teams by providing specialized licensing knowledge during pre-sales discussions, product demonstrations, and proposal development. Assist in generating accurate quotes, SOWs, and licensing components of contracts. Educate potential and existing clients on the value proposition of different Google Workspace for Education tiers and add-on licenses. Guide clients through the procurement and onboarding process for new licenses and renewals. License Management Optimization: Oversee the lifecycle of client licenses, including procurement, provisioning, and renewal processes. Advise clients on best practices for license assignment and ongoing management within the Google Admin console, covering methods such as individual assignment, bulk CSV uploads, and auto-assignment by Organizational Unit (OU). Monitor license utilization across client domains, providing insights and recommendations to ensure optimal deployment and prevent underutilization or non-compliance. Maintain meticulous records of all licensing agreements, renewal schedules, quantities, and client-specific licensing configurations. Compliance Policy Adherence: Ensure all licensing recommendations and practices align with Googles terms of service and legal requirements pertinent to educational institutions (e.g., considerations related to FERPA, COPPA, GDPR). Stay informed about updates and changes to Google Workspace for Education licensing policies, terms, and conditions, and effectively communicate these changes to clients and internal stakeholders. Training Enablement: Develop and deliver training materials and workshops for internal teams (e.g., sales, support, technical staff) to enhance their understanding of Google Workspace for Education licensing. Create and disseminate resources (e.g., FAQs, guides, best practice documents) for educational institutions to better understand their licensing options and management responsibilities. Client Relationship Advocacy: Cultivate and maintain strong, long-term relationships with key stakeholders within educational institutions regarding their licensing needs and strategies. Proactively identify opportunities for clients to optimize their existing licensing, adopt new beneficial features, or prepare for future needs. Qualifications: Education: Bachelor s degree in Business Administration, Information Technology, Education Technology, or a related field (or equivalent demonstrated practical experience). Experience: Minimum of 2-3 years of experience in a software/cloud licensing, sales support, IT administration (with a focus on SaaS), or customer success role. Direct, hands-on experience with Google Workspace for Education licensing, editions, and the Google Admin console is highly desirable. Proven experience working directly with K-12 and/or Higher Education institutions. Knowledge Skills: Comprehensive understanding of Google Workspace for Education editions (Fundamentals, Education Standard, Education Plus, Teaching Learning Upgrade) and their respective licensing models and feature sets. Proficiency in navigating the Google Admin console, particularly for user provisioning and license management. Solid grasp of cloud-based software licensing principles, subscription management, and software compliance. Exceptional communication (written and verbal), presentation, and interpersonal skills, with the ability to translate complex licensing information into clear, understandable terms for diverse audiences. Strong analytical, problem-solving, and critical-thinking abilities. Excellent organizational skills, with a keen attention to detail and the ability to manage multiple clients and priorities effectively. A strong customer-centric approach with a genuine passion for supporting educational institutions in leveraging technology. Familiarity with CRM systems (e.g., Salesforce) and productivity suites (Microsoft Office, Google Workspace). Preferred Qualifications: Google Workspace Administrator Certification or other relevant Google Cloud certifications. Experience working within a Google Cloud Partner organization or in a role directly supporting Google Workspace for Education sales or deployment. Knowledge of educational technology procurement cycles and funding mechanisms.

Tech Mahindra Ltd. is looking for License Management Optimization Evaluator to join our dynamic team and embark on a rewarding career journey. Evaluate and analyze global software license usage across the install base to identify underutilized or non-compliant licenses. Collaborate with procurement and IT asset management teams to track and optimize software deployments. Develop strategies for license consolidation, renewal, and cost reduction. Generate detailed reports on software entitlements, consumption patterns, and compliance risks. Support internal audits and vendor audits by providing license metrics and documentation. Utilize data from multiple sources to build accurate license models and optimization plans. Recommend best practices for software license lifecycle management. Coordinate with global teams to standardize and streamline license management processes.