Jr. Common IT Specialist

Join us in securing the digital world together where your work will make a lasting impact.

Jr. Common IT Specialist

Were looking for someone who is technically minded, proactive, and thrives on collaboration with cross-functional, multicultural teams. You approach work systematically, excel at prioritizing multiple IT tickets and projects, and when someone mentions "the Cloud," you think infrastructure, not weather. This role offers the perfect blend of global impact and local presence. Youll support stakeholders across multiple locations while enjoying flexible remote work options and regular collaboration at our Bengaluru office. If youre ready to develop cutting-edge IT solutions and take your career to the next level, wed love to hear from you.

Your main domains would be:

• Employee Support Services (Onsite and Remote)
• Device and lifecycle management
• Purchasing and related processes
• Cyber Security

Key responsibilities in this role:

• Ticket handling and troubleshooting
• Workstation and mobile device lifecycle management, license management etc.
• Documentation (KB articles, change tickets)

What are we looking for?

• 2-3 years of hands-on IT support or Service Desk operations experience with a proactive approach to working with people and collaborating across cross-functional, multicultural teams. You work systematically, prioritize effectively, and are comfortable managing multiple IT tickets and tasks.
• Full professional proficiency in English (written and spoken) as that is our organizational language
• Proficiency with Jira and ticket management systems
• Understanding of basic cybersecurity principles and processes
• Familiarity with O365, Entra, and Intune
• Windows OS experience

Bonus Points For:

What you will get from us?

• Welcome to the good side the home of scam protection! Work with industry-leading experts defining the future of cybersecurity and scam protection.
• Thrive in our Fellowship culture where we empower, trust, challenge, and support each other in doing our best work.
• Flexible work that works for you hybrid and remote options with team-agreed ways of working.
• Inclusive environment with flat, approachable leadership in our diverse global community.
• Comprehensive global benefits including Employee Share Savings Plan (ESSP), Fellow Member of the Board opportunities, and Annual Protect & Educate paid volunteer day.
• Wellbeing support through personal coaching services and one hour per week for personal recharging.
• Continuous growth via F-Secure Academy, Leadership programs, AI training, mentoring, and dedicated Learning Week.

A security vetting will possibly be conducted for the selected candidate in accordance to our employment process.