Work from Office
Full Time
Provide Level 2/Level 3 support for hardware, software, network, and application issues
Troubleshoot and resolve complex IT problems across desktops, servers, applications, and network infrastructure
Ensure timely resolution of incidents and service requests
Support installation, configuration, and upgrades of IT systems and applications
Monitor system performance and recommend improvements
Assist in patch management, backups, and disaster recovery procedures
Act as a point of escalation for junior support analysts
Provide guidance, coaching, and training to end-users and team members
Prepare technical documentation, FAQs, and user guides
Identify recurring issues and suggest process or system improvements
Maintain accurate records of incidents, problems, and resolutions in ITSM tools
Generate reports on support metrics, system performance, and trends
Work closely with IT teams, vendors, and business units for system upgrades and projects
Participate in IT projects, testing, and rollouts
Support compliance with IT policies, security standards, and best practices
Nomura
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