Learning Operations Lead

At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.We support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.There are many aspects of our employees’ lives that are significant, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.As part of the O&A Learning Operations team, the Skills Portfolio Advisors primary accountability is to build strong partnerships with the Learning CoE team in translating project requirements into a delivering a seamless learner experience. These requirements include the implementation of content into the Learning Management System (Cornerstone) as well as projects which that support leaning within bp. This role reports directly to the Learning Operations Lead.

Key Accountability And Challenges

Business Insight and Customer Focus

Develops collaborative partnership with the Design Hub and Learning Services teams to understand incoming volumes and plans accordingly to achieve the best customer experience possible.Identifies and raises optimization opportunities related to the overall learning solutions to the GSO.Identifies and leads through the implementation of CI opportunities related to their immediate learning landscape (e.g. processes and ways of working).Demonstrates high levels of motivation and strong customer service skills, high levels of agile responsiveness and eye for business.

Project & Organisational Change

Supports the GSO and GEE with inputs regarding learning solutions and works on the operationalization of changesUses Agile frameworks to deliver multiple concurrent, high profile projects crossing multiple business unit projects with an appropriate level of planning, providing the right balance of agility and predictability.Ensures that projects are appropriately planned, led and reported on. While making sure that all project ceremonies run smoothly with productive outcomes. Removing all impediments while keeping the project / scrum teams motivated to meet their objectives on time and on budgetHandles sponsor and partner expectations of project results. Helps define, handle and deliver project communications, including progress updates and steering groups.

Leadership

Demonstrates emotionally connected leadership. Responsible for driving high levels of morale and motivation across the team.Line management of a team, including hiring decisions, performance and reward management, and training.Establish and maintain resource and training plans to ensure that trained headcount is in place to handle cyclical and long-term changes in workload (in line with budget).Ensure an effective cascade of information is maintained, that the team remains engaged, aligned and aware of learning and bp context.Coordinate with various learning services team across BUD, PUNE and KL

Qualifications, Competencies & Approach

Essential Education & Experience

Master’s (bachelor) degree level qualification, or equivalent experienceUnderstanding of, and ability to demonstrate experience of the learning life cycle.Close to 4 years’ experience in handling people and team both directly and functionally.

Minimum 4 Years’ Experience In Handling Global Learning Operations.

Total exp of more than 8 years in HR/Learning operations or similar field.

Mindsets

Own your success -

Demonstrates leadership and is accountable for driving team performance; Inspires teams to evaluate and enhance delivery of business outcomes; Models safe and ethical work practices and a culture of visibility.

Think big -

Actively seeks opportunities to transform and enhance processes and systems; Constantly seeks ways to transform, improve and innovate; Builds the skills and knowledge of the team and promotes a collaborative team environment.

Be curious -

Encourages a culture of curiosity across teams; Ensures the delivery and improvement of digital solutions to benefit customers; Supports the team to try new technologies, fail and learn fast and implement solutions at pace.

Effortless customer experiences -

Drives team to understand customer needs and deliver digital seamless self-service customer experiences.

Digital first -

Keeps up to date with digital innovation and seeks digital solutions for problems, Encourages the team to deliver creative digital solutions

Key Competencies

Technical Capability

Significant Learning process or Learning system implementation and maintenance experience including process and/or service design and engineering.Demonstrable project /programme management experience including partner management and change expertise.Digitally fluent in order to work with technology teams to build high-quality digital products and solutions.

Business Capability

Customer focus – all decisions clearly aligned to customer/business and bp wide strategy.Driving ‘value’ solutions focus - deeply integrated to ultimately improve business performance and positively disrupt, where vital. Consistent record of improving/contributing and taking things to the next level.Stakeholder management – Ability to engage with and influence key business stakeholders. Uses partnering, basic consultancy skills and a ‘coach approach’ to build trust. Is continually enhancing skills in active listening, influencing and communication

Leadership & EQ Capability

Strong resilience and agility – ability to drive work collaboratively across a wider Talent team and adapt to change in prioritiesEffective communication skills, flexible style able to deal with stakeholders at all levelsStrong influencing skills - able to gain acceptance to ideas from senior stakeholders and comfortable in the space of challenge and difficult conversationsIs actively aware of the morale of their team and works constructively to raise itApplies judgement and common sense at scale - demonstrates global understanding of the wider business in support of cross segment/border working and ability to apply sound judgement / wise counselActs with integrity; is an exemplar of living the LEs & V&BsProven track record of successfully developing and inspiring others and engendering followership

Desirable Criteria

Experienced project management methodologies (preferably agile)Working knowledge of Salesforce systems or any other ticketing based system.Proficient in using Learning Management Systems, preferably CSODProficient in using Office 365 applications.Experienced handling operational data and analysing the same