Learning & Development Manager

Company Description

Join

us at Accor,

where

life pulses

with

passion!

Hospitality

is

a

work

of

heart

,

Join

us and

become

a

Heartist

®.

• Training Program Management:
• Design and deliver effective training programs across all departments (e.g., front office, housekeeping, F&B, etc.)
• Conduct onboarding programs for new hires to ensure alignment with hotel standards and culture.
• Collaborate with department heads to identify training needs and tailor programs accordingly.
• Learning Strategy:
• Develop and implement a comprehensive learning and development strategy aligned with the hotel’s goals.
• Promote a learning culture that encourages knowledge sharing and continuous improvement.
• Performance Development:
• Support talent development initiatives such as leadership programs, upskilling, and cross-training.
• Facilitate performance improvement plans and support career pathing efforts.
• Monitoring & Evaluation:
• Measure training effectiveness through feedback, assessments, and performance metrics.
• Maintain training records and provide regular reports to HR and senior management.
• Compliance & Standards:
• Ensure all training aligns with brand standards, legal compliance, and health and safety requirements.
• Keep up to date with hospitality trends and best practices to ensure training content remains relevant.

• Bachelor's degree in Human Resources, Hospitality, Education, or a related field.
• Minimum 3 years of experience in Learning & Development, preferably within the hospitality industry.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational skills and ability to manage multiple projects.
• Proficiency in training tools and digital learning platforms is a plus.
• Fluency in English