Learning & Development Manager

Fairmont Hotels Resorts

3 - 5 years

5 - 7 Lacs

lucknow

Posted:17 hours ago| Platform:

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Skills Required

training housekeeping hospitality front office interpersonal skills legal compliance manager program management continuous improvement monitoring performance improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Training Program Management:
- Design and deliver effective training programs across all departments (e.g., front office, housekeeping, F&B, etc.)
- Conduct onboarding programs for new hires to ensure alignment with hotel standards and culture.
- Collaborate with department heads to identify training needs and tailor programs accordingly.
Learning Strategy:
- Develop and implement a comprehensive learning and development strategy aligned with the hotel s goals.
- Promote a learning culture that encourages knowledge sharing and continuous improvement.
Performance Development:
- Support talent development initiatives such as leadership programs, upskilling, and cross-training.
- Facilitate performance improvement plans and support career pathing efforts.
Monitoring & Evaluation:
- Measure training effectiveness through feedback, assessments, and performance metrics.
- Maintain training records and provide regular reports to HR and senior management.
Compliance & Standards:
- Ensure all training aligns with brand standards, legal compliance, and health and safety requirements.
- Keep up to date with hospitality trends and best practices to ensure training content remains relevant.

Bachelors degree in Human Resources, Hospitality, Education, or a related field.
Minimum 3 years of experience in Learning & Development, preferably within the hospitality industry.
Excel

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