Job
Description
Role: Learning & Development Manager Scope: The Manager - L&D will be a key resource for driving NH unit-level training programs, implementation of defined training processes, managing the unit-level training requirements, keen adherence to compliance mandates, and facilitation of group level training and development programs and driving digital learning initiatives in collaboration with L&D CoE. Location: Narayana Health - RN Tagore Hospital, Kolkata Qualifications & Experience: MBA/ Postgraduate Degree/ Diploma in HR, L&D or related field. 8-10 years in Training Delivery, preferably in the healthcare industry. Certifications in Training and Development (like Content Designing and development, T&D, instructional design, LMS management) will be an added advantage. Key Deliverables: Training Program Delivery: Implement and monitor the effectiveness of training programs as per unit-wise plans, including classroom and virtual formats. Compliance & Mandatory Training: Ensure 100% adherence to statutory and hospital-mandated training (e.g., Induction, POSH, Code of Conduct, Doctors/Nurses onboarding). Content Development & Customization: Support corporate in content creation and localization of programs like SDP, communication training, and service excellence. Managerial & Capability Building: Deliver leadership, competency-based, and functional training programs across assigned units and support Train-the-Trainer sessions. Digital Learning Enablement: Drive adoption and engagement of the Digital Learning Platform and create unit-specific engagement strategies. Training Audits & Quality Standards: Align all training activities with NABH/JCI mandates and anchor unit-level training audits and dashboards. Induction & Orientation Programs: Design and implement structured, role-based induction programs for new hires, including clinical and non-clinical teams. Training Budget & ROI Management: Monitor training budgets, ensure cost-effective delivery, and showcase ROI through development outcomes. L&D Reporting & Communication: Compile training dashboards, drive internal L&D communications (newsletters, recognitions), and ensure timely reporting. Learning Culture & TNI: Conduct Training Needs Identification (TNI), align learning plans to business strategy and individual development plans, and ensure adherence to nomination and feedback processes. Key Skills: Training program facilitation skills and experience Strong Influencing and Interpersonal Skills Good Team Player Show more Show less
