This role provides escalation support for server and cloud systems to RFA and its clients while supervising a Systems Administrators team. Support areas include all client and RFA computer infrastructure. In addition, this role is responsible for organizing highly complex activities for IT development, task coordination, implementation, and maintenance of technology initiatives. This job is visible to all levels of Senior Management and awards the exciting opportunity to join a rapidly growing, global IT services provider. The Systems Administrator must always display a high-level of professionalism and sound judgment by promoting superior service to RFA clients. Our ideal candidate will have experience providing IT support to the financial services industry and have worked for a Managed Services Provider (MSP).
Team Lead Responsibilities
- Team Productivity tracking.
- Team leadership to ensure team members are technically able and maintain a current working knowledge of technologies available and delivered by RFA.
- High level communication regarding team activities to RFA employees, clients, and other stakeholders.
- Act as a top level of escalation on their team.
- Creation and maintenance of a high standard of working and team ethos of ambition to succeed.
- A desire to build a fruitful, pro-active and innovative culture.
- A high desire and ability to manage escalations.
- Clear strategic desire to be involved in R&D and ideas sharing.
- High attention to detail and organisation through to documentation.
- Able to follow company values and ensure team believe in and adhere to said values.
Responsibilities
- Manage and supervise the Systems Engineering team to delivery client support on-time to meet RFA’s client expectations and SLA standards.
- Maintain progress, able to balance task completion, track progress and drive assignments to completion while communicates status and issues with upper Management.
- Implement, manage and evaluate System Administration operation processes and procedures, in accordance with the standards and procedures set out by the organization.
- Support anti-spam, web-filtering, network perimeter defence appliances and remote access solutions
- Manage and support storage and virtualization platforms
- Act as an escalation point for matters concerning server, systems and cloud infrastructure.
- Supporting Severs, Active Directory, Exchange, and handling all phases of maintenance and upgrades.
- Supporting Azure, 365, Intune, AVD, Conditional Access, App Registrations, and other Microsoft cloud technologies.
- Coordinate all network related work with Network Engineering, telephony, provisioning or any other group that are involved in IT infrastructure.
- Facilitate the definition of service levels and customer requirements.
- Work with clients to determine their needs and assess solutions for improving delivery processes.
- Provide updates and documentation on tickets and to clients.
- Handle advanced systems related questions for Clients.
- Work directly with vendors on third party server\software deployment.
- Attend meetings and gather requirements relating to new initiatives such as onsite infrastructure deployment, relocations, cloud provisioning etc.
- Work closely with technical colleagues to develop Client solutions.
- Provide timely and regular communication to Clients on client-facing tickets.
- Manage and triage queue of tickets.
- Maintain accurate, detailed, and timely records of all time spent on ticket resolution.
Qualifications
- Bachelor’s degree or equivalent level of experience.
- Experience managing complex technical development projects involving integration of multiple systems.
- Hands on experience with Azure
- Skilled in technical crisis management.
- Experience with scripting in PowerShell, Citrix and terminal services
- 5-6 years of hands-on experience configuring and supporting Microsoft operating system based servers
Expert Knowledge With
AzureMicrosoft Active Directory, DNS, Group Policy AdministrationVirtualization: VmwareMicrosoft Exchange 2010, 2013, 2016 and Office 365MDM Solutions (Active Sync, MDM – MobileIron, Airwatch, Intune)
- Supporting various SAN arrays
- Hands on experience with public cloud security including WAF, Load balancing, security groups, ACL's
- Hands on experience with public cloud networking concepts in Azure
- Previous experience in a support role, supporting and deploying infrastructure in Azure, including 365, Intune, AVD, Conditional Access, App Registrations, and other Azure cloud technologies.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
