This role provides escalation support for server and cloud systems to RFA and its clients. Support areas include all Client and RFA computer infrastructure. In addition, this role is responsible for organizing highly complex activities for IT development, task coordination, implementation, and maintenance of technology initiatives. This job is visible to all levels of Senior Management and awards the exciting opportunity to join a rapidly growing, global IT services provider. The Systems Administrator must always display a high-level of professionalism and sound judgment by promoting superior service to RFA clients. Our ideal candidate will have experience providing IT support to the financial services industry and have worked for a Managed Services Provider (MSP).
Responsibilities
- Support anti-spam, web-filtering, network perimeter defence appliances and remote access solutions
- Manage and support storage and virtualization platforms
- Act as an escalation point for matters concerning server, systems and cloud infrastructure.
- Supporting Severs, Active Directory, Exchange, and handling all phases of maintenance and upgrades.
- Supporting Azure, 365, Intune, AVD, Conditional Access, App Registrations, and other Microsoft cloud technologies.
- Coordinate all network related work with Network Engineering, telephony, provisioning or any other group that are involved in IT infrastructure.
- Facilitate the definition of service levels and customer requirements.
- Work with clients to determine their needs and assess solutions for improving delivery processes.
- Provide updates and documentation on tickets and to clients.
- Handle advanced systems related questions for Clients.
- Work directly with vendors on third party server\software deployment.
- Attend meetings and gather requirements relating to new initiatives such as onsite infrastructure deployment, relocations, cloud provisioning etc.
- Work closely with technical colleagues to develop Client solutions.
- Provide timely and regular communication to Clients on client-facing tickets.
- Manage and triage queue of tickets.
- Maintain accurate, detailed, and timely records of all time spent on ticket resolution.
Qualifications
- Bachelor’s degree or equivalent level of experience.
- Experience managing complex technical development projects involving integration of multiple systems.
- Good understanding of existing network programs and capabilities.
- Skilled in technical crisis management.
- Experience with scripting in PowerShell
- Experience with Citrix, terminal services
- 5-6 years of hands-on experience :
- Configuring and supporting Microsoft operating system based servers
Expert Knowledge In
AzureMicrosoft Active Directory, DNS, Group Policy AdministrationVirtualization: VMwareMicrosoft Exchange 2010, 2013, 2016 and Office 365Hand held communications device systems (Active Sync, MDM – MobileIron, AirWatch, Intune)Supporting various SAN arrays
- Hands on experience with public cloud security including WAF, Load balancing, security groups, ACL's
- Hands on experience with public cloud networking concepts in Azure
- Previous experience in a support role, supporting and deploying infrastructure in Azure, including 365, Intune, AVD, Conditional Access, App Registrations, and other Azure cloud technologies
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
